As an ex-employee from NC I can verify RTG does crooked things. I've seen used furniture sold as new and used mattress sold as new. They'll do anything to get your money. Once they have it their policy is NO REFUNDS!
When faced with problems like this immediately call your State Attorney General's Consumer Fraud Division here: http://www.naag.org/ag/full_ag_table.php
Next contact the Federal Trade Commission here: http://www.ftc. Gov/index. Shtml
Contact the Better Business Bureau here: http://www.bbb.com
If you fail to complain loud enough you'll get no action!
Simon
Durham, North Carolina
U.S.A.
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