Value city furniture Fredericksburg, VA customer service is terrible. Manager snatched receipt from my hand, argued with me, and allowed his warehouse worker to be very rude me. Store sold me a mattress set, but never mentioned anything about return or refund policy and when I went to inquire/ask for refund, there was assistance given, just totally will not refund or exchange. Did not at all try to satisfy me and acted in a very unprofessional manner. I left the mattress set there and are dealing with the bbb, as well as my financial institution to resolve and they have been very helpful. Wish I could say the same for value city furniture sold me a mattress set was too short but sold it as a full mattress set. Mattress did not fit and that’s why I chose to return it. The manager just insisted that since I removed it from the plastic wrapper and immediately replaced it back in its original plastic un-used, refused to refund monies. Customer service stinks. They in no way try to satisfy the customer.
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