We bought a queen mattress set from Rooms To Go along with a mattress protector. Well, I called when the mattress protector ripped, they sent another one out. I asked for them to come check the mattress out because it is very uncomfortable and my back hurts when I sleep on it.
They came out but then we never heard anything from them. I called them again about a year later to get the mattress and couches checked out. I also requested a mattress protector, but it never came. They came out after we moved. The tech looked at the bed and then left after less than one minute in my house. He said customer service would call me within 3 to 5 days. That never happened. I just called to get my issue resolved.
The customer service lady said they sent the mattress protector out, but I have yet to see it. I told them not to send it until after we moved, they said ok. Apparently they don't honor their warranty and their word. They said they called, but they never did because I have a cell phone with a call record to prove it. I was then told that they would not do anything until I have the mattress professionally cleaned because it is stained. Well if the mattress protector did its job, it would not have stains, so I don't feel I should have to have it cleaned. They should honor the warranty. I was then told that I have never had them out until this time, I told them that they are incorrect because I had them out the first time. So basically I was called a liar.
I would not buy anything from any rooms to go in any state. They rip off you off and dont stand by their warranty and word. Needless to say, we bought another mattress set from another company and it has a non prorated 10 year warranty, with an additional 10 year prorated warranty. It sleeps so much than I could ever imagine. This mattress is a foam matter. They also sold the mattress protector at half the price of the other mattress places. Stay away from Rooms To Go. Will never go into a Rooms To Go as long as I live.
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