We purchased Empires version of modern shag September for our living room. The salesperson and installers were fantastic. Problems started about 3months later. I vaccuum with our Kirby every day but the carpet was starting to take on a very dingy and flat look. So I had it shampooed. After about 3 days it still looked bad but we dealt with it. We have had to get the carpet shampooed every 4 months since purchase just so the house doesn't look dirty. Last month I was vaccumming and I noticed our 1 and only seam in the room had split so I called Empire. Their guy came out and couldn't fix it (the carpet and laminate seperated) so Empire sent an inspector out to assess the damage. The person actually took a piece of wood and made our 1 foot seam tear into a 3 foot seam tear and stuck it inbetween the carpet 1 foot on either side. She cut a bunch of fibers so know along with the seam we now having fraying. Long story short she found pet urine on some of the fibers. Convieniantly right on the damages part. SO now because we "damaged" the carpet the warrenty is void and we have to throw out the carpet. I wasn't expecting new carpet just a repair. The man I spoke with finally, John Bell, was extremely rude and unhelpful. I am furious right now and completely disappointed with Empires Service. I am a Chicago native and have been hearing the Empire promises since I was a kid. I expected so much more from them. So here is my advice - stay away from Empire, they do not stand behind their product or service promises. Once they get your money its a whole new ball game. $3000 down the toilet in 1 year. Anyone know of carpet sales in the area?
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