Ft. Worth Custom pools finished a pool in my yard July.in a short time the coping around my pool started chipping off and peeling away. Every day there is sand in my pool. This is ruining my pool equipment.
I have contacted Ft. Worth Custom pools numerous times in numerous ways—phone, fax, email. I have never in 2 months gotten a reply from them. I have personally addressed the email to Glen Bullard, the owner, only to be ignored.
Mike, the salesman, lied about just nearly everything he told me along the entire process, but unfortunately, I would learn that later.
Meanwhile, in less than 3 months time, the coping around my pool continues to deteriorate daily. The equipment continues to be ruined daily.
It is a known fact in my town that this coping they laid around my pool is defective and in fact, several other pool companies in town&the reputable ones that take care of their customers-have already replaced the coping around those pools.
I get ignored. They take responsibility for nothing and lie about what they have said.
I HIGHLY recommend anyone shopping for pools to STAY AWAY from this company to avoid the hassle I am going through just trying to get them to do the right thing and fix the damage to my pool. There is no possible way that in 3 months the coping should be falling apart and deteriorating at the rate it is, and with the ignoring me they are allowing my equipment to deteriorate as well.
When he advertises a "Quality" product with "personalized" service you can be sure that is a big lie!!
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