I made the mistake of using this incompetent and rude company for an expensive granite countertop. We bought two large slabs of granite, and wanted to cut the countertops in a specific way so that we could have a rough edge on the backsplashes.
The first part of the project went well. They held our granite, and told us we needed to let them measure the space before they could give us an installation price. They gave us an estimate at that time.
Then everything went wrong.
1. They forgot to include the backsplashes when they sent the granite to the cutter. I caught it during the meeting with the cutter and fixed it. This is important because the backsplashes are made from the same patterned granite and had to be cut so that the patterns matched.
2. The Granite Depot people then called me and told me it would cost more since it wasn't in their initial estimate. Whatever. I can overlook a mistake. But I didn't hear back from them.
3. They then came to measure the kitchen. I talked to the measuring fellow, and figured out that he still didn't have the backsplashes on the order. I corrected it again and gave him instructions.
4. The installation people came while I was at work, and I got home to find a nice installation of countertops... And no backsplashes.
5. Granite Depot then called me again and said it would cost $445 to install the backsplashes. I asked about the initial estimate for the countertop, and they said, "Oh, we're charging you exactly that amount." So... It didn't cost any more?"No." So that means it cost less, and please update the estimate. "No. That's what we're charging you." Whatever. Crooks.
6. I wrote a nastygram to the manager saying that I was concerned about whether the backsplashes were cut correctly, and informing them of the repeated errors. I gave them the choice of not charging me for the installation of the backsplashes or getting very bad word of mouth from me to everyone I know.
7. The salesperson intercepted the nastygram and called me up yelling that it was my fault and they were charging me the extra money and essentially being very rude. She was more interested in protecting herself than in correcting my problem. Very rude, very nasty. I'm a mellow person, and I ended up yelling back at her. HORRIBLE CUSTOMER SERVICE! I told her to make her choice - remove the additional $445 or I would share my story. She told me she wanted the $445, so I'm posting this anywhere on the Internet that I can find.
8. They told me that the backsplashes could be installed that day, so I had to pay for my contractor to go over and wait for them. They never showed up, and I had to pay the contractor for that time.
9. They finally showed up the next day and installed the backsplashes. They were not cut correctly, so the patterns don't match.
Never, ever, ever, use Granite Depot in Denver. They are incompetent and they will not correct their mistakes. I paid them over $7,000 for this granite, and I think I should get back about $1,000 of that - $445 for the backsplashes, $200 for the contractor, and at least $300 for the time I spent trying to correct the error.
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