I read Blue Haven of Manassas, VA rebuttal to a prior report, and I want to express that they aren't being accurate.in their rebuttal, they state how they respond to everyone in a timely matter. Well, I had my Blue Haven pool built over 2 years ago, and I'm still waiting for GM Harry Lutz to respond to any of my numerous messages. The rest of the staff is hit or miss with their responses.
I have my second leak in 3 months from the plumbing, and Harry Lutz is trying to say it isn't covered past a year in the warranty (through rep Jimmy; I have never spoken to Lutz). Lutz was conviently on a much needed vacation when I asked to speak to him. Now back, he is out of the office today, though I was put on hold for a minute before that was established; you'd think a reception would maybe know if the boss was out. During Harry Lutz' vacation, Jimmy was kind enough to call corporate about my warranty. Barbara from Corporate agreed that it was covered, but told Jimmy that he'd need to still speak to Lutz before he acted. Well, Lutz comes back from vacation, and he tells Jimmy I'm only covered for plumbing In and under the pool. Well, where else can the plumbing be, in the sky? No where else in the warranty is plumbing mentions. Lutz claims it applies to the One Year Warranty on all other parts sections; a section that references parts and accessories including decking. Something as important as plumbing isn't mentioned there, but the totally cosmetic decking is! What a con-artist.
I called for over a month, usually twice daily for this answer. I want a call back from Harry Lutz, and I want my warranty honered! It's October and I need this leak fixed so I can close my pool for the winter. I add water daily through my hose. Will I get reimbursed for the huge hike in my water bill?
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