Blue Haven Pools out of Garland/Dallas Texas built my pool back in 2000. You would think for $30k you would end up with a product that would last and a product you would be proud of... I guess not in this case. If you are thinking about building a pool please read on as this could save you valuable time, money, and frustration.
My yard had a slight grade to it, roughly a couple of feet back to front. Blue Haven solved this problem by implementing a retaining wall. The retaining wall and pool design were done by two less than competent individuals that I don't believe had one structural engineering degree between them. The wall was to be 18" high. When it was all said and done the wall was/is 3-4' high and would require much more stone than the original design, which I had to pay for of course. This is where the problems start.
Over the next year I quickly starting seeing the gap between the decking and the retaining wall get larger and larger; so large in fact that the mastic would not hold such a large gap. I had to call day after day after day and be a real * to get Blue Haven to come out and take a look and do anything. There solution was to add another top row of stone with a slight overlap to help cover the gap but not address the real issue. That also in time failed as the gap widened again. Now pool water and rain would begin to poor in through these large crevices and eventually start to erode the substructure of dirt/sand.
After numerous calls and complaints I was pretty much told by Blue Haven that they don't warranty retaining walls, even this one which ended up being over two times the height of the original design. Get this; my city inspection office did not even pass their final pool inspection. Funny, the deck and retaining wall was what was red-tagged! Basically Blue Haven has told me that as long as the pool was holding water, they were good. Now my pool deck has collapsed in numerous points, the gap is wider than ever, and now, big surprise, the pool has incurred several cracks and the pool is leaking water.in addition the plumbing must be screwed up as a result of this shifting as there are leaks everywhere and the pump won't even prime.
The pool is just 5 years old and I paid these unethical idiots $30k for it. It is an eyesore and now I have a huge concern as to where all the water is going. Will it ultimately affect my houses foundation and or my neighbor's foundation and or pool, which was built correctly by the way, retaining wall separate from the pool.
As I prepare for one last attempt to get this company to remedy their product and possibly prepare for litigious events I wanted to share my nightmare with you so you can start your pool decision making process by NOT SELECTING BLUE HAVEN. I don't care how attractive they make it look. I don't care how much they come down in price. Do not use BLUE HAVEN POOLS or you will be sorry.
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