We have not even had our pool 2 years and have had numerous repairs; none of which were covered by warranty. When we have called for repairs, that company advises this is normal for Blue Haven customers. Now, our decking is cracking severely. It is pulling away from the coping and the pool itself and thus has caused a retaining wall to also begin cracking. The City Inspector just looked at it and said this is not a normal result from "settlement" as Blue Haven contends.
When we first called Blue Haven about the cracking, they immediately stated the "Sun-dek" is the only part of the decking warrantied. The "Sun-dek" is the first 1/8" of the decking. We contended that too was cracked, although the cracks go much deeper. They were supposed to call us. Today we called to find out when someone was going to respond only to be told "Oh, the superintendent has already been there and you don't even have "Sun-dek" so what you have isn't covered at all". That's funny as we specifically had wanted the "Sun-dek" as Blue Haven claims it is "cooler than concrete". We were told we paid MORE for what we have and it does NOT cool. I had wondered why it wasn't "cooler than concrete" but that was the least of our concerns with all the other pool repairs.
We learned the hard way and also wish we had researched better. I can't tell you the number of Blue Haven pool owners we have since heard horror stories from. Sad thing is you can't just exchange their pool. We are now looking at legal action but that can't replace the poor workmanship that has already occurred. We just need them to at least attempt to correct the problems now occuring. When you call, no one is ever available but the receptionist who doesn't know anything about YOUR pool. When we were looking to buy, there were always numerous people available to answer your questions. Hmmmm
Lisa
Bedford, Texas
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