Does not honor warranty. Nightmare company to deal with. Had to fight for the free patio furniture that was promised with purchase of pool, had to have chlorinator replaced after 1 season, bad plaster and Blue Haven does not want to be bothered.
Can not spend a lot of time in our pool this season due to the plaster being so rough it cuts the bottom of your feet. Took almost 2 months to FINALLY get someone from Blue Haven to show up. Called the owner 3x a day for a week straight and never received a return courtesy phone call and this was an "emergency" according to there CS when I first called in.
When someone finally showed up to inspect the plaster, it was the original idiot who plastered it to begin with. He was the so called expert. He looked at the pool, proceeded to tell me how bad the pool was and that it was in "bad, bad shape". Then proceeds to inform me that it was my fault and due to a chemical imbalance in the pool water. This was all without even taking a water sample.
A week prior to this, the pool company contracted by Blue Haven had to come out to replace the chlorinator. At that time they tested the water and everything was perfect.
Needless to say, about a week later we receive a letter from Blue Haven stating that the plaster is NOT covered under warranty. Surprise, surprise. I know of several other people in the area that have had the same plaster problem with Blue Haven. I want to get a class action lawsuit against them. I am willing to do all the work, just need your complaints and information to put together with mine.
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