Purchased a hottub/spa 9-8-05 in less than two months I had a bag of parts that kept falling off of the tub. Jets, retainer rings, eyelets in the tub and the cover, and some wood piece that I don't even know what it is for. I called the place I bought the tub from which is located in Utica, Michigan. They told me it wasn't covered under the warranty, sorry about your luck. Well I think that when you pay $7500.00 for something it shouldn't just fall apart after two months not to mention I barely ever used it in those two months but anywho. I told the person on the phone that all I wanted was new parts and that I would put them on the tub myself. They stated that they could only give me parts off of a display tub in the store. Which makes me wonder how many times those parts have been swapped. I stated that I wanted new parts they stated they couldn't do that because the parts weren't covered under warranty. I asked this person what was covered under my one year warranty and he couldn't answer this question either. I finally gave in to using the display tub parts and asked if they could mail them to me because I live far away and gas is pretty expensive right! Now, I was even willing to pay for the shipping which was $2.00 by the way, they stated they couldn't do this either. Lazy or just poor customer service I don't know. Anyways I went all the way down to the store in Utica swapped out 14 pieces drove all the way home and installed them myself. After maybe 2 weeks all of these parts fell off again. Called the store they told me "to bad." Called the coporate office in Fenton, Michigan got the runaround from them for a little while and they agreed to send brand new parts however I still had to pay the $2.00 shipping (I guess $2 might make or break the company) and install the parts myself. After several months I finally got the new parts in the mail. They sent the wrong parts. Now this isn't rocket science people I sent all of my parts to you send me the same parts back. Nope sent something that doesn't even look like my parts so now my parts are long gone and nobody has any idea what I am talking about. So here I am over a year later and I am paying on a hottub that is not even complete.By the way this is a Caspian tub if you were wondering. One more thing this company has stores all over Michigan if you want to know anything just e-mail me.
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