My boyfriend and I went in to Living Spaces in La Mirada to purchase a couch. We fell in love with one but the manager told us they could only hold it for two weeks and we still had a month before we moved in. We left and I called the store every single day for two weeks checking inventory to make sure they still had it.
After the two weeks were up we went in to buy the couch and matching Accent chair. They went into the back and told us they had 4 couches and 5 accent chairs. We purchased them for about $500 each and made the delivery for August 1st.
The weekend before the delivery they charged my bank account twice for the same transaction and it became a huge ordeal with my bank. August 1st came along and the delivery time was set for between noon and 3pm. At 3:30 they had not showed up yet so we called. They were very rude and said the couch would be there between 6pm and 9pm that night.
At 5:30 someone called us and told us they did not have our couch. They said they had none in inventory and would not be recieving any for quite a while. They refused to discount our delivery or warranty and at no time apologized to us. This was a couch that I had already spent $500 on and yet they turned around and sold it to someone else.
We cancelled our order and began the grueling process of getting our money back. Every manager we talked to was rude and tried their hardest to make us feel as if we did something wrong. The fishy thing is, I called the next morning and didn't give them my name. I asked if they had the couch in stock and they told me they had a few. They are basically lying to their customers just to take their money.
When they finnaly refunded us they refunded me the money my boyfriend payed with his credit card and put my money on his credit card. We called custoemr service and again they were rude. They said they would correct it. The next day they put both charges on my bank account.
This has been an ongoing battle that has just drained us completley and I just want everyone to steer away from Living Spaces. They are rude and they lie to their customers. Please feel free to contact me with any questions. There is just so much more to say.
Cassandra
Aliso Viejo, California
U.S.A.
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