First Texas Home Builder custom built my home and completed in May.
During the months of May thru August I submitted warranty letters via email, fax, and U.S. Mail regarding the above outlined defects in my home. Also, I verbally communicated the above defects via the telephone with the Sales Office, the Warranty Dept., the Superintendent, and Warranty Contractors but to no avail.
Terri & Nancy (Sales Office) at first referred me to Will (Building Supervisor). I contacted Will and Will told the contractor to repair the holes. A piece of wood was placed over the hole. Will relocated to another location. The Sales Office then referred me to the Warranty Dept. After 1 month of no response, the Warranty Dept sent out Ellis. Ellis stated my home defects were legitimate. Ellis stated he would send out contractors to make the repairs. Two or three weeks passed and contractors did not respond. I made contact with the contractors myself and threatened to sue if they did not show. The contractors came to my residence only not to complete the repairs. Ellis's Supervisor was called to down Capital A/C responded ok and attempted to complette the work. Some contractors failed to complete the work. The carpet and foundation contractors d. Ellis became upset because the carpet and foundation contractors agreed that the foundation was not installed correctly and that it was a poor job. Ellis told me that the contractors were not to discuss this in my presence. Ellis told me he was going to send his supervisor to talk to me. I informed the supervisor what was discussed in my presence. The supervisor asked me to forget what the contractors had discussed in my presence. I asked the supervisor who was I to believe, him or the contractors he sent out. The supervisor told me I should believe him.
Ellis stated the lawn, trees, wood fence, and driveway entry were not properly installed. Ellis stated he would have contractors do the following: replace the trees and wood fence; redo the lawn; pull up the carpet throughout the house cleaning the debris; placing a float across the foundation to finish it out; plug up the holes in the wall and mortar; replace the coat rack; repair the toilet; clean up the mold from the water damage; take out the block of wood underneath the kitchen sink and repair it correctly; redo the sprinkler system; repair the stair rail pulling up the posts and replacing them; repair the toilet holders; and any other repairs that needed to be taken care of. Ellis stated he would not be able to take care of the Warping or Cracks to the Walls & Ceiling until the 11th month.
Ellis stated I would have to contact the City of Glenn Heights regarding my driveway. Ellis stated he would contact contractors to come out to repair the defects in my home.
Warranty Personnel Visit my residence confirming the legitimacy of the defects and promised to correct the building defects but to no avail. Warranty Dept contractors detached my carpet and its padding from the foundation and has never repaired or completed the work that was promised.
I encountered problems with the A/C units, flooding in my mastersuite and walk in closets due to toilet defects, faulty defective amenities and appliances, debris (nails, materials, dust, & etc.) left underneath carpet throughout residence, horizontal and vertical cracking on ceiling and walls, stair rail left detached and unfinished, holes in mortar and walls end results infestation of insects. These defects were reported to First Texas Homes in May and proceeding months. First Texas Homes has not responded it is now May 9, one year later.
Attached is an outline of problems addressed by a structural engineer.
Also, this is a gated community with a HOA on paper but there are open fields where trespassers (including stray dogs, cats & misc animals) walk into the community freely. The building contractors have leave trash behind that blow throughout the community including my property (1 year). Contractors use my water, took materials from my yard (bricks), took materials from my flower bed/shrub area in order to sit down getting out of the sun. I have discussed these issues with the builder and warranty dept but to no avail. For one year no one (First Texas, Warranty, Police, or etc) have responded to my many complaints. Since May I as well as neighbors have observed lawns and weeds being over 12 inches high. From May to the present my lawn and home have been very well maintained but when I complained to the State (May) regarding the First Texas Homes Warranty Dept failure to respond to my warranty requests to repair defects, First Texas HOA sent me a letter June regarding weeds (under 1 inch) in my flowerbed and the lecture on community appearances. NOTE: First Texas Homes contractors took the materials from my flowerbed that prevented the weeds in order to sit down out of the sun for which I addressed with First Texas Homes at the time it occurred. First Texas Homes is retaliating because I have brought another agency in to overseer their failure to respond to legitimate warranty issues regarding defects in their homes.in fear of further retaliation I am publicly addressing my concerns and First Texas unethical practices.
Because of these defects my family was out of our home for about 6 to 8 months.
The following were contacted regarding the many defects:
Builder: First Texas Homes
Terri Thomas (Salesperson) Warranty Dept:
1126 Glencoe 2221 E. Lamar #960
Glenn Heights, Tx 75154 Arlington, Tx 76006
(972) 230-4096 (817) 640-3166,
(817) 394-0074
www.firsttexashomes.com (817) 394-0077 Fax
First Texas Homes (The Builder)
COMPLAINT DESCRIPTION DATE OCCURRED/REPORTED
Foundation - Hard Spots & Cracks. Not finished out. 2006
A/C unit 2006
Tiolet - Flooding/Leakage (Master Suite) 2006
Bathroom (Master Suite) Water Damage 2006
Walk In Closet (Master Suite) Water Damage 2006
Shower (Master Suite) - Drainage Pipes Protruding 2006
Washer (Laundry Room) Flooding/Leakage 2006
Laundry Room -Water Damage 2006
Walk In Closet (Master Suite) Water Damage 2006
Garage -Water Damage 2006
Carpet (Entire Residence) Debris underneath 2006
Detached from foundation (1st Floor) 2006
Ceilings & Walls - Horizontal and Vertical Cracks 2006
Ceiling & Walls - Warping 2006
Ceiling & Walls - Nail Pops Protruding 2006
Arches - Not Aligned 2006
Stair rail - detached, nail protruding, & unfinished 2006
Walls - Holes 2006
Infestation of Insects 2006
Mortar - Holes 2006
Infestation of Insects 2006
Cabinetry - (Kitchen-underneath sink) Hole 2005
Infestation of Insects 2005
Block of Wood - Nailed against Hole 2006
Bedroom #2 - Wood Coat Rack (Too Short) 2006
Contractors left on shelf; did not install 2006
Guest Bathroom - Toiletry Holder 2006
Not installed properly; detached 2006
Kitchen - (Oven) Protruding Water - Low cooking 2006
Wood Fence - Splitting & Deteriorating 2006
Lawn - (Frontyard & Backyard) Dead Grass 2006
Mudslides 2006
Trees - Frontyard (Not Healthy) 2006
Sprinkler System - Defective 2006
Drive way - Installed incorrectly. 2006
Bricks - Protruding 2005
Garage Door - Closing & Opening 2006
Frontyard - Contractor's Trash and Materials 2006
Gated Community - Not gated; Trespassers 2006
Stray Dogs & Pedestrians - Adjacent Community 2006
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