I have had a contract with AHS for over a year. I bought the warranty because I live in a house that was built in 1984 and I knew, as things start going out, I would not have the money to replace them.
To start off, I pay a 45.00 service call fee anytime someone comes out. I have called them on three separate occasions about a toilet having a leak. They have come out three times, therefore I have paid 135.00. The toilet is still leaking over a year later, and to top it off, before we knew the toilet was even leaking again, it had already ruined our new tile that we had put in around the same time we started calling them. I could have hired a plumber and had it taken care of for no more than 100.00. How do I know this? I had one come out and quote me that does free estimates. Where is the money savings there?
Then, my upstairs A/C unit broke on around May 25. I called them and they came out on May 26th. The repairman said it was a maintenance issue. I change my filters the way I'm supposed to. I also wash out the unit every other week or so to make sure it runs properly, but now, I have to cover it. The repairman did say that for a price, he could clean out the unit and turn it in as just a blower motor out and AHS would cover the rest and he wouldn't tell them any different, but I had to come up with the money right then and do it that day or else he would turn it in as a maintenance issue and I would be liable for all of it. How shady does that sound?
Obviously, since I don't have money, I had to just let him turn it in as a maintenance issue. I didn't have the almost 400.00 that he demanded on the spot for screwing his company!
On June 1, I had to call again because my downstairs unit was out. I was told that it was not an emergency that I did not have A/C. What constitutes an emergency? I'm in Dallas, TX where the humidity is 80% and the heat hits over 100 degrees this time of year and people die due to extreme conditions, however, that apparently does not constitute an emergency. I wouldn't know though, because when asked, they refuse to tell you because then you might call in everytime with an emergency and it would cost them too much. That was the reponse I got from a Supervisor. It sounds to me like they don't have an emergency plan, they just advertise it to suck you in and take your money. There are plenty of A/C repair companies just in my area alone that come out at all hours of the nights, weekends, and holidays and a lot of them do not charge any additional cost for that because they are a 24 service and can make their money without charging extra. Believe me, before I had this service, I had to call a couple of them...
On Friday, June 2, I had the same company that offered a bribe call me and say that they would come out on Saturnday and that was the best they could do. I went ahead and set the appointment, but I called AHS back and told them to find someone else to do it quicker. The repair company told me they would call my cell phone before they came so I didn't have to sit in the heat. They never called and never showed up.
On Sunday, after staying out of the house for the night, I come home to a house that is almost 100 degrees. I have been calling AHS and no one is helping. They have been rude, told me that it is still not an emergency, and that I will have to wait until tomorrow. After threateneing suit on a few occasions, now they have stated that they are trying to find someone, but I need to stay by the phone and they will get back with me sometime in two hours. If I don't hear from them, I need to call back in.By that time, it will be late and I have to work in the morning. Even if they do get someone out, it will be morning before it starts cooling off in the house anyway.
They have taken my money month after month and every time I called for service, yet, I still have yet to see any benefit from it. They have done nothing to help and now, I am worried that we are going to have problems even getting them to cover what's wrong with the A/C on the bottom level. I think they are a scam and I would not recommend them to anyone. I will be searching for another warranty company as well as for an attorney for this matter.
If there are any attorneys out there that would like to take this case, please let me know.
Shelley
Carrollton, Texas
U.S.A.
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