I recently had to use my home warranty plan from OLD REPUBLIC HOME PROTECTION
When I first purchased this plan I was told by a ORHP rep that should anything fail in the house, the item would be repaired or replaced. The only cost to me would be a service call cost of $45.00.
I just found out that the heater blower motor was not the right size, thus not operating properly. Now, I'm not a AC/Heater tech., if I was I would repair it myself. I did not install the blower motor. I'm just a simple guy who bought a home warranty plan and was told that if something needs to be replaced or repaired, I can call Old Republic and their office will fix my non-operational part of my house.
The service call cost was $90.00.
The authorization department employee Sheng, operator #7674 was polite to me, but would not see to that my problem would be fixed without out of pocket epense on my end. She offered me a payout, but that is not what I wanted. I want my AC/Heater to work properly.
In a nut shell, she offered to pay me out $209.00. I'm not a handyman, and I know the $209.00 is not going to pay for a contractor to repair/replace my AC/Heater system.
Old republic home protection
P.O. Box 5017
San Ramon, CA 94583-0917
04-12-06
Authorization dept. 800-858-4488
Sheng Operator 7674.
Www.orhp.com
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