Complaint / Review
Discount Blind And Shade Factory
NON-Responsive, False claiming, Horrible Customer Service Rip Off

Tim Dalke took my order on 09-30-05 and came out to measure for my Shutters and blind. The company lost my order or claimed to not have received the fax and Tim had to come out and re-measure on 10-7-05.

I was advised that my order would be rushed. Originally Sonya told me late September that my sizes are standard and would take 3 weeks. I was told I would have my blinds 10-30 and my shutters 11-30.

I left a message for Tim late October, no call back. I left a message for the Customer Svc Manager late October named Dalene/Jarlene? No call back. Sonya is no longer there or on leave.

I was working with a girl names Jennifer who was helpful and had scheduled my blind installation for 11-17, and I was called on 11-16 (now over 2 weeks late), that the vertical order was lost. The installation was now delayed as one set of blinds needed to be re-ordered, this is now the second time an order was lost.

I called 11-22 and spoke to a new Office Manager named Neiss who advised he would call all customers with status on 11-25, he did. My new date is 12-16-05. This seems to be getting out of hand. I called 11-28 and Jennifer the person assigned to my account is no longer in that department and a lady named Misty was not helpful in telling me that they had no control over Manufacturer delays.

This contradicts the whole complex of "having their own factory" which is what sales agent Tim Dalke told me when taking my order at which time I expressed concerns regarding rumors of the company keeping people's money. My debit card was charged in full 10-7-05 of course.

I asked for the owner, Misty diverted by raising her town and taking all blame off the company and failed to give me any names or service, at which point during my frustration I hung up.

I called today and left another message for Tim Dalke, lets see if he ever calls me back. When I will get my product is a big mystery, but they did take my money and I highly doubt they will be as helpful in giving it back to me. All I want is what I paid for, why is that so difficult.