On Sept. 1, I talked to Marria, I asked her why I got 4 lazer storms I ordered 2, she said the computer had a glitch and saw it as a double order. I told her I didn't get the steamer either and she said she will sent a shipping label to return the two lazer storms I didn't order and when you received them you would give me the credit on my account. And send the steamer I didn't get.
Now 3 weeks latter I talked to Zerlina she said you didn't get the shipping label and steamer, I see where it was in the computer. Then she told me what you do now is you contact Fed-ex and they come and pick it up and you would credit my account and send the steamer I didn't get and to wait week for fed-ex to call and pick up the lazer storms to be returned and I asked again how she was doing this she said she notifies fed-ex and they will call within the week to pick up the 2 lazer storms to be returned and when you get them you will credit my account and send the steamer. I said again I didn't get the steamer with my order, I already paid the shipping on two orders and haven't got any steamers and I shouldn't have to wait for confirmation you received the 2 lazer storms before you send the steamer.
On Sept 30 I talked to Tillea she said she sees were I called on the computer and I told her nothing has happen yet, and she was giving my account to a supervisor and she is going to call me within a week and I received no phone call. I have an answer machine and caller ID, she never called.
On Oct. 17 no answer
And now no one answers the phones.
I have tried to resolve this with you and I'm not getting anywhere.
I want to returned the 4 lazer storms and have my money returned
On 11-23-05 I called the corporate office, Phone # 212-575-0500, Mary took my Phone # and said you will call me back when the computer is working again because it is down.
As of 11-28-05 I still do not have the steamer. I paid for.
I placed order on August 21 It was shipped on August 25 Notified you on September 1, and Marria sent me a shipping label and a steamer I never received any.
I was charged 353.70
118.35 Singer Lazer Storm
18.50 Shipping charge for another Singer Lazer Storm
20.00 Shipping charge for Steamer I didn't receive
Total Should have been 156.85
You sent me 4 Singer Lazer Storms with no steamers. At the double price of 353.70.
On 11-28-05 I called the corporate office, Phone # 212-575-0500, I was put on hold for 5 min. I called again Maria said Fed - x will notified me to pick up the 4 vacuums. When they receive the 4 vacuums they will reimburse me.
As of 11-29-05 I haven't herd from Fed-x to pick up the vacuums.
On 11-29-05 I called the corporate office, Phone # 212-575-0500, I talked to Mary and again her computer was down, I told her she used that excuse last week and never called me back That was on 11-23-05. I Wanted confirmation Fed-x was notified.
From: Customer Mail [[email protected]]
Sent: Friday, November 18 11:05 PM
To:
Subject: Re:
Dear Valued Customer,
Thank you for your inquiry. A customer care representative will personally respond to your e-mail within the next 24 hours to provide you with the level of service that you can expect with the IGIA Brand.
We appreciate your patience. NO ONE RESPONDED TO THE E-MAIL
From: Customer Mail [[email protected]]
Sent: Monday, November 28 9:25 AM
To: Subject: Re:
Dear Valued Customer,
Thank you for your inquiry. A customer care representative will personally respond to your e-mail within the next 24 hours to provide you with the level of service that you can expect with the IGIA Brand.
We appreciate your patience. No one responded to the e-mail
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