We ordered wood shutters from this company on 6/1/05. We were told that delivery would be in 8 - 10 weeks. On 8/15/05 we were told that the order was not submitted to the factory and would have to be resubmitted. We were given a second estimate of 10/17 for delivery.
On 10/19 we were told that the shutters were on the factory floor and only needed to be primed and painted. On 10/24 Kristin Wolf (the owner) called us after repeated requests. She told us that the shutters would ship on 11/14 and we could count on her and that date.
As of 11/21 we have not recieved the shutters and Kristin has not called back. We were also told by Neil Merrigan (Office Manager) that the shutters had shipped by 11/16 and would be installed that week. No one has called to schedule the installation and now Neil tells us (as of 11/21) he does not know what the status is.
It will soon be 6 months since we placed the order and we still do not have a clear straight believable story on installation. We almost never recieved return phone calls from the sales people and the corporate office and the owner. Our only form of communication is driven by us calling constantly.
As of this date, the owner (Kristen Wolf) has refused to refund our money or offer a discount back to us despite the terrible way we have been treated.
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