It's a scam! I'm convinced of it. Now after reading Linda's report, it cannot be coincidence that I had the exact same experience with the Prizants at this same exact location.
I financed (through Citi Financial) 2 floors of carpeting in a duplex i have in Beechview. Over $4000 i paid for carpet and service which was promised to be "Second to none". Well it turned out to be the worst service experience of my life.
The carpet was installed sub-contractors who did extremely sloppy work. Half-way through the 2nd floor installation, the workers left for 2 weeks leaving exposed nails and tack strips along most of the base boards and thresholds between rooms. My girlfriend and i both cut our feet on these nails trying to manuver around at night and in the morning. I too tried to call and complain of the situation as it went on (embarassingly) over Thanksgiving and was told by manager "Well we certainly aren't coming out now to do it. We'll call when we can." Unbelievable! When they finally finished, every seam was visable, there were 1 inch gaps along the walls, carpet ends were unsecured and could be flipped up when you ran a foot over them. And nail heads were poking through the carpet in the middle of the hallway. Plus every 2 times i vaccume, i have to change the bag because the carpet is so cheap it comes apart.
I called Citi to dispute payment, and they told me that as long as i "had the carpet in my house" that i had to pay. And how my credit will be ruined if i dont. I also called the Better Business Bureau and the Attorney General. I am currently appealing the local magistrate Charles McGlaughlin's decision to downtown. I don't know what more i can do except make it as public as possible how terrible these people at Prizants are and how they trap you into paying for deplorable work and service. My carpet looks terrible! And i owe THOUSANDS for it! If anyone else has had this similar experience, contact me and we'll take it to any newspaper or station we can. Pin flyers up and down the street! Picket if we have to! We shouldn't have to submit to unfair lawyers and magistrates. I know i was cheated.
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