The Laminate Store
1640 Satellite Blvd NW
Duluth, GA 30097
770-813-9133
We've been working with a salesman with this store for several months and finally made a selection, the "Sangria", a high-gloss mahogany pattern. Let me say that we have always found our salesman, Wally, to be courteous, patient, and never tried to high pressure us into a purchase. After installation last week by the in-house installation company, when all the dust was swept up, and viewing the floor in the clear light of day, I was dismayed to see that while some of the boards were clear and shiny, half or more of the boards had what looked like a milky film. These are intermingled throughout the whole job which included the family room, dining room, foyer, closet, and living room.
I immediately e-mailed the manager and attached photos. No response. I made a trip to the Laminate Store yesterday to see what the resolution might be. While waiting for the manager, Chad Shook, I spoke to two salesmen. One informed me that they were having problems with the "Sangria" and that they had a whole truck load of the mess out back. When I had a chance to speak with Chad, he claimed there was nothing he could do. He had checked with the manufacturer and that's the way it's supposed to look. Oh surely not. There is nothing aesthetically pleasing with having dull and shiny planks mixed together. I told him, loudly, he was just trying to pass off a manufacturer's defect on unsuspecting customers. Hopefully, the corporate office of The Laminate Store will not have the same attitude regarding customer service as does this manager and will make things right.
Beware of any business that does not stand behind its own product.
This matter is not closed. I will update.
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