The customer information report given to a customer by Ashley Furniture when a sale is made states "Once the factory loads your furniture on a truck, we are unable to stop delivery to the local warehouse, and therefore, we must charge a 30% restocking fee on all order cancellations."
We were informed that it would take the furniture five to six weeks to ship.
We tried to cancel the next day after we made the purchase since we had something else come up of greater importance, we were told we could not cancel the order without paying the 30% restocking fee.
This is not a good business practice. I can understand 10% but 30% is totally ridiculous. I had intentions of doing further business there, since there were items I did like but I will not shop there any more.
Unfair business practices should be squashed and these businesses should not be allowed to continue to do this.
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