Here is a copy of the letter I sent to DeckDry Systems
Date 11-29-04
Revised Date 01-14-05
02-23-05
To The Original Deck Drain Company
DECKDRY System
2224 N. Locust #1
Spokane Valley Washington 99206
I would like to cancel our order with your company as of today's date. On September 26 my wife and I looked at your product and liked what we saw but we were told that it would be 2 weeks for delivery.
Now it has been 2 months still no product. I received a phone from someone from your company 3 weeks ago and was told it would ship next week. I told him I was disappointed in them for not calling me sooner. As of to date we still have no product.
Due to the weather and my schedule I must cancel. I will not accept any deliveries from your company.
I would like to receive my deposit of $360.00 back within the next 2 weeks.
Thank you
Bob
This letter was Faxed to them on 11-29-04 @ 10A.M.
Called and left message with ans. Service @ 09:50A.M. 11-29-04
Mailed copy on 11-29
Called and left message answering service 12-15-04
Called left message answering service 01-03-05
Called left message on answering machine 01-15-05 @ 09:00 A.M.
E mail copy of this letter 01-14-05 @ 09:05 A.M.
1-15-05 @ 2:30 PM Talked to the sales manager Jim and he gave me Daves Cell phone number (509) 000-0000 Told me I needed to contact him.
1-22-05 Talked to Dave He will send our deposit back next week
2-09-05 Talked to Dave again will send us our deposit this week
2-23-05 @ 09:15 AM Still no deposit Called and left message on Daves cell phone (No call back)
This was only to take 2 weeks to get this product to our house.
Filed with Attorney General's Office of Washington on 1-14-05
Next Step will be to list on usacomplaints.com If I get no response today 02-23-05.
Fax copy of this letter to Deck dry on 02-23-05 Phone number for fax disconected.
0 comments