Have had a Cal Spa purchased from Plymouth, MN store now since Sept. 04. We have had numerous services calls for the same issue of locked control panel and pulsating circulation pumps along with flashing spa light.
Service people have been helpful and friendly but seem to shot gun service approach, one made the mistake of saying there was a design flaw with this product because the internal electronic's can get wet. Imagine that, a spa with water.
Lastest event happens night before Thanksgiving Day, same problem. Called on Thanksgiving understanding that there is no one there and leave a message for service. Friday called two more times getting excuse's before finally reaching service, then told they are very busy, imagine that with this type of product performance, and can't get out there until Monday. Last call I'm given to a person who won't give me his name or position and tells me he doesn't like my attitude because I'm asking for a solution to this problem. He puts me on hold and disconnect.
In the process to of getting general managers information, no e-mail address available. Will contact States Attorney General's Office on business practise and conduct. Also will involve local television media about the practise of company.
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