I had purchased a Samuel Lawrence Bellagio Bedroom Set that was offered for sale via Ebay, Internet, or telephone. My order date was 8/28, and my credit card was billed immediately. I was told by the merchant that the expected delivery time frame would be 4-5 weeks, and that the freight company delivering the furniture would contact me to schedule delivery. The total amount of the order was $5192.92.
I received an invoice via USPS stating that the goods would be available in the warehouse on 10/4, with an expected delivery date of 10/15. On Monday, 10/18, I spoke with Crystal Brooks, my sales representative, regarding the order, and she told me to the effect that the truck was late, but the freight company should be contacting me shortly. To date, there has been no contact from any freight company to either home or work telephone numbers.
I have made several attempts to contact the merchant by telephone at 866-891-0011 and 903-891-0011 several times on 11/8,11/9,11/10, and 11/11, and I sent an email on 11/10. To date, I have not received any response to my repeated calls, despite my notification to report the transaction to my bank.
They ALWAYS have a recorded message / answering machine on when I have called. The really scary thing is that this company is continuing to offer items for sale on EBay under the seller Hometown2004.
At this point, I just want to recoup my money. Because they have failed to deliver, I have had to reorder the set from a company in South Carolina, and it will cost me an additional $700 because of the increased freight charges. Not to mention the disappointment of having to wait over ten weeks for something that never showed up!
Buyer Beware!
0 comments