ASUS potential customers be informed. I've bought several, many items from all of the main and small businesses with this world. But I've never been as discouraged when I will be in coping with ASUS. Their customer support has actually out-right lied and provided misinformation again and again to the household. Try calling their customer support and you'll observe the reason. We bought among their having a faulty battery. After attempting to contact them, and going right through selection after selection before really being aimed to some individual, you're placed on store. Then half the full time, the telephone simply gets disconnected. But even if you need to do ultimately obtain a individual, plus they let you know ways to get an RMA. You've to obviously record your purchase and day. But per week later, after considering the RMA was all set, you receive a contact suggesting your purchase has gone out of guarantee. After repeated calls and e-mails, with a myriad of fresh paperwork, and lastly obtaining them to acknowledge you certainly possess a guarantee, they let you know to deliver the faulty product, in this instance the battery, you've to pay for to deliver it back again to them. Subsequently despite fourteen days of these getting the faulty product, they don’t deliver you the alternative. We've named, and sent them often, and best of luck finding one to assist apart from state they'll advance the state. Then you can certainly assume nothing more being performed again. We again are calling and contacting, and lastly get a contact stating the battery was delivered a week ago, however they don’t possess a tracking number. How is the fact that feasible? Therefore we delay some time more, but still don’t get the product. Phone and email again, and today they state, they don’t understand why we got the e-mail, since it hasn’t been sent yet. Then we attempt to obtain a boss. That's all-but difficult to complete. They're never accessible, however they provide to really get your info to some boss and they'll contact you. That phone never comes, and we've attempted many times, including making a message using the boss and getting the CS repetition deliver them a note. We named the primary switchboard, and requested for somebody who may be the supervisor’s boss. Obviously, there's no such pet. They simply keep glowing you on and on. We've actually approached Taiwan, plus they manage issues exactly the same method, possibly no reaction or even more lies and misinformation. There are certainly a large amount of quality businesses available promoting exactly the same product, and also you don’t require this sort of disappointment. Store else-where and save your self lots of suffering.
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