My partner bought the Alienware m9750 in January like a reward for me personally. The machine worked good for some weeks, however started having issues maintaining period. We approached alienware plus they delivered us a cmos battery to displace. That didn't repair the problem therefore Oct it had been delivered to their repair website. After 2 weeks within the repair website we cease getting conversation concerning the standing of our bodies. We were not able to obtain a reaction to get a month. It had been delivered to us Jan 14 and were informed the Motherboard, drive, Wireless Card, and Television receiver card were all faulty and changed. Nevertheless we obtained it back with the same equipment problems as prior to the fix as well as the optical travel no further worked. On January 16 we were approached with a consultant with respect to Alienwares boss. She advised us they delivered a brand new optical travel and also to allow her understand if it set the issue. It didn't obviously because the motherboard was faulty. On January 26 she released a termination of our bodies and explained to choose a brand new program which matched the price of our unique because she couldn't matter us a return. That will be what we required. We requested the Alienware m15x. Which we were compelled into as none of the additional methods included windows XP that will be what we'd initially and desired. That program was shipped on March 6.instantly available utilizing the completely new program it'd equipment issues. It had been securing up, piling and overheating. It had been likewise not delivered with proper specifications. It had been designed to have an improved LCD and didn't. I approached the consultant and described the problem. She was extremely apologetic and even though exceedingly reluctant, I decided to contain it delivered towards the repair website. She assured me-she might individually check the machine to make sure it had been working completely which the LCD could be changed using the proper one. Which easily had any issues she'd do anything in her capacity to get us a return. The machine was delivered to us on March 14. On March 18 the machine started switching itself down instantly upon likely to battery and also the program was receiving red-hot towards the contact. I delivered the consultant A Contact concerning the scenario as well as quit her a note on March 19. I had been in touch with her on March 20 wherever she once more despite her earlier guarantee desired it delivered back again to the repair website. I informed her this was merely undesirable whilst the program was simply delivered in my experience and really should not have now been delivered to me within this situation. I required she maintain her guarantee and problem people a return. She explained it wasn't a choice. All she can offer me was to deliver it back again to fix website and update my recollection. It has been a continuing issue that apparently doesn't have quality. We've been hoping frantically to work well with the consultant to obtain our money-back because we can not obtain a working notebook out of this organization and also to no avail. This system is under guarantee until February and that I am obtaining the impact that I'll be performing before end-of guarantee is delivering it backwards and forwards towards the repair website but still not need a functional program. This notebook continues to be in the repair website significantly more than it's experienced my ownership. This can be a $3,666.95 notebook that's not worked precisely since its purchase. All we would like is our money returned.
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