My partner and that I purchased a refurbished laptop on April 10 so when we obtained the pc it didn't work. We purchased this pc for $1033.98 through EBay Alienware Store Store. I today genuinely believe that we obtained a PC which have been delivered for them damaged and was subsequently approximately fixed up and handed down to us. I named their tech support team on ten distinct events and invested atleast ten hours about the telephone looking to get the pc working. Their best answer was to possess me, an individual without any computer expertise, consider the pc completely apart and try To repair the problems. Technical assistance had me take away the drive, deploy all motorists, consider the keyboard down, and replace nearly every important element of the computer. When I repeatedly requested to submit the pc for fix they declined and rather had me (again) take away the hard drive and email it in. They subsequently delivered me a “new” one. What we obtained many weeks later was password secured for many additional person’s account without any code. I named them over and over their finest solution was to possess me disassemble my pc and re install all of the drivers. The guarantee has become terminated, however the pc nevertheless doesn't function. I'd requested on many events, in my guarantee, in order for them to consider the pc back and repair the system properly. Alienware declined. We currently think it was performed deliberately to trigger the 90-day guarantee to end hence needing us to cover the parts. We had preserved to get a year to purchase this computer. All we would like is the fact that that was guaranteed to us whenever we bought the equipment, a functional computer. We have named Alienware and requested them to please go back and restore the unit. They decline until we purchase all of the repairs. We got the pc to Falcon Pcs within Waimea to determine when they might fix it. The specialist looked over it and instantly understood the issue was possibly a defective motherboard and mentioned that there could be no cause any computer specialist wouldn't have the ability to identify this repair. This more cements our emotions that Alienware intentionally and intentionally went out our guarantee to prevent spending money on this fix. We would like whether functioning pc or our cash back.
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