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You are now chatting with 'Virgil'
Your Issue ID for this chat is LTK419096266498X
Virgil: Hello, how may I help you?
Jessica weaver: the free phone number assigned to me during the registering procedure apparently already belongs to someone else whm I have no idea of. When I call my own number a voice mail comes on with an older male's voice telling me to leave him a meassage
Jessica weaver: number given to me was 716810xxxx
Virgil: Please wait while I check that for you
Jessica weaver: I need this corrected asap this nmber is to be posted on my website for a small business I own
Jessica weaver: ty
Virgil: I appreciate your patience.
Virgil: Are facing this problem in every incoming call?
Jessica weaver: np
Jessica weaver:???
Jessica weaver: huh
Jessica weaver: do you understand the question
Virgil: Yes
Jessica weaver: I just received this magic jack
Jessica weaver: plugged it in
Jessica weaver: registered
Jessica weaver: and upon regsitering i was assigned this free number
Jessica weaver: 716810xxxx
Jessica weaver: apparently this number belongs to someone else
Virgil: This number is registered on your name.
Jessica weaver: I do not want my cusotmers claling a number thinking its me and getting whomever this number belongs to
Jessica weaver: yes
Jessica weaver: did u call the number?
Virgil: One moment please...
Jessica weaver: it goes to some guy's voicemail
Jessica weaver: not mine
Virgil: May I have you voice mail address?
Jessica weaver:?
Jessica weaver: whats that
Virgil: *your
Jessica weaver: I never set a voicemail up
Jessica weaver: I just registered this product and still have not set up voicemail
Virgil: Is this your Voice Messaging email address: [email protected]?
Jessica weaver: yes
Jessica weaver: i think
Jessica weaver: its my email I used when registering your product if thats what u r referring to
Virgil: Can you access this email address?
Jessica weaver: yes
Virgil: Voice mail is default setting with your magicjack.
Jessica weaver: ok
Jessica weaver: so now what
Virgil: When you registered your magicjack it will set the voicemail setting.
Virgil: Please check are you getting voice mail in your account?
Jessica weaver: ok I get that part but why is my phone number already assigned to another person
Jessica weaver: do i need to get a new phone number form your service?
Jessica weaver: phone*
Virgil: You number is used by you only.
Jessica weaver: omg
Virgil: You do not need to get a new number.
Jessica weaver: when I call my phone number assigned by your magic jack company
Jessica weaver: the phone rings
Jessica weaver: goes right to some guy's voicemail
Jessica weaver: not my voice not me
Virgil: Please wait while I check that for you
Jessica weaver: i thought we went thorugh this already
Jessica weaver: i have explained this 4 times already to you
Virgil: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Jessica weaver: ty
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Journey'
Your Issue ID for this chat is LTK419096266498X
Journey: Hi this is Miss Journey, Please give me a moment to review your previous chat. Thank you
Jessica weaver: ty
Journey: Thank you for holding, Jessica.
Journey: May I know when did you registered your MJ device?
Jessica weaver: about 2 hours ago
Jessica weaver: sry make that 5 hours ago
Jessica weaver: approx 1am eastern standard time
Journey: Okay, Are you able to receive incoming call with your MJ number using other phone line?
Jessica weaver: I am not able to set up voice mail when I attempt to dial my number or press vmail on the softphone, the call goes to some guy's voicemail whom I have no knowledge of and asks me to leave a message. I cannot press * 1234 to set up my voicemail liek your FAQ's say to.
Jessica weaver: no I cannot receive incoming calls
Jessica weaver: they r going to this guy
Jessica weaver: 716810xxxx
Journey: Okay.
Journey: One moment please...
Journey: Please run this link
Journey: Please click the link to download and run the magicJack upgrade (applicable for both XP & Vista):
Journey: http://upgrades. Magicjack.com/upgrade/upgrade. Exe
Jessica weaver: ok done i ran it
Jessica weaver: now what
Journey: Please dial your MJ number using the phone handset connected to your MJ device.
Jessica weaver: i did
Jessica weaver: same thing is happening
Jessica weaver: this did not help
Jessica weaver: this phone number belongs to someone
Jessica weaver: some older guy
Jessica weaver: not me!
Journey: As I have checked here in our end, this phone number (716) 810-xxxx is registered under your name: JESSICA WEAVER account ID: 148xxxx.
Jessica weaver: ok that is right that is me
Journey: Please unplug your magicjack then plug it into the back port of your computer.
Jessica weaver: I am telling you this person that has this voicemail might be a local phoen company
Jessica weaver: verizon
Jessica weaver: at& t
Jessica weaver: someone has this number already
Journey: Try to dial your MJ number with 1 before the 10 digit phone number.
Jessica weaver: holy crap i figured it out
Jessica weaver: you guys
Jessica weaver: assigned me a phone number that belongs to a customer
Jessica weaver: already through verizon
Jessica weaver: omg
Jessica weaver: i cannot believe you guys did that
Jessica weaver: this guys is going to be fumed
Jessica weaver: (716) 810-xxxx Type: Land Line Provider: Verizon Location: Williamsville, NY
Jessica weaver: just go to 411.com
Jessica weaver: type in this phone numebr
Jessica weaver: number*
Jessica weaver: (716) 810-xxxx Type: Land Line Provider: Verizon Location: Williamsville, NY
Jessica weaver: http://www.411.com/search/Replay? Search_id=63261450109041733817&lower=1&more_info=1&form_mode=
Jessica weaver: bad move
Jessica weaver: i obviously am hacking into some poor guys accoutn and calling him
Jessica weaver: dont u think you should change my phone number asap
Journey: No, Jessica that phone number is registered under your name, this might be an issue with the number porting porting process from the other phone provider, as the phone number owned by the magicjack company that person might have been a magicjack customer before and decided to port the number to Verizon. Do not worry I will make a report on this to our engineering department in order for them to deeper look into this issue and provide an immediate action to resolve this issue.
Jessica weaver: noooooooooooooooooo
Jessica weaver: this doesn't help
Jessica weaver: i paid for this thing
Journey: Do not change your phone number yet within 24 hours, we will get back to you once we have fixed the issue.
Jessica weaver: i have a small business
Jessica weaver: i just edited my website to add this phone number
Jessica weaver: now there is nothing you guys can do
Jessica weaver: i need this resolved NOW NOW NOW
Jessica weaver: i need a new phone numebr
Jessica weaver: not that big of a deal
Jessica weaver: i just registered this thing
Jessica weaver: i swear i was about to refer this product to over 200 persons through my company
Jessica weaver: is this does not get resolved I want phone number and addresses of whom I can contact high end individuals
Journey: That's why I am making a report on this in order for this issue be resolved... And if you'll change your phone number right now, there will be a charge of $4.95 for the change of phone number. I need to relay this issue first to our upper management in order for them to provide a best resolution regarding with this issue.
Jessica weaver: escalate this chat then to someone hat can get me a resolution
Jessica weaver: wtf why would i pay $4.95 for an error on your end
Jessica weaver: i cannot wait
Jessica weaver: do you understand I own and operate a business
Jessica weaver: I was told this was a RELIABLE product
Jessica weaver: you making notes and telling others will not help me out right now
Jessica weaver: change my number please
Jessica weaver: now
Journey: No, As I have said the only way for us to relay this issue and make an immediate report to our upper management for them to provide an immediate action regarding this issue and all we need is your Full cooperation.
Jessica weaver: or I will copy this chat post it to my website along with 3 review websites recommending or denouncing a product and I can assure you you will rapidly lose customers
Jessica weaver: i will not cooperate
Jessica weaver: your compnay assigned a bogus number to me
Jessica weaver: this poor guy will have already over 50 calls to his voice mail
Jessica weaver: he is a paying verizon customer
Journey: I am informing you that if you'll change your phone number right now, you will be charge $4.95 for the first change, that's why I am making my report on this so that this issue will then be settled.
Jessica weaver: how can u not figure this out???
Jessica weaver: charge me $4.95 I will dispute the charges appearing on any and all charge statements... Happily
Jessica weaver: does this company not authorize you to assist the customer with a fix the issue now mentality?
Jessica weaver: why can u not just assign a new number to me RIGHT NOW then look into it on your own time so I can get phoen calls
Journey: As I have stated, Jessica. If you will change your phone number right now, a charge of $4.95 will be applied on your account for the change of phone number, as our system will process the phone number changed... And that's why we don't suggest you to change the phone number first, as we will make a report with this issue to our upper management, in order for them to fix the issue and change the phone number without charging your account...
Jessica weaver: then how am i supposed to receiev my customers phone calls when the calls are going to some older guy with no affiliation to me or my business???
Jessica weaver: do u understand that no phone number = no business
Jessica weaver: there has to be at least 1 person there where ever in the world u may be that can resolve this right now
Jessica weaver: I have never been mroe upset with a company and you don't even have a toll free cs number
Jessica weaver: I am stuck chatting
Jessica weaver: do u have supervisors?
Jessica weaver: maybe the inventor of this thing can figure this out
Journey: That's why we have our engineers, whom we relay this issue in order for them to fix this problem and made an adjustments on their end.
Jessica weaver: i am sure this isn't the first time it has happened
Jessica weaver: however long that might take
Jessica weaver: no phone number= no business for me
Journey: No. I am already on the last level of support who could assist you with this issue.
Jessica weaver: w o w
Jessica weaver: this is a mess
Jessica weaver: i need an address to write and send a copy of this chat to someone
Jessica weaver: please provide me a complaint address and a phoen number to reach someone
Journey: I am sorry, but we are not allowed to disclose such information.
Jessica weaver: I am filling out a BBB complaint right now
Jessica weaver: so my money goes to whom?
Jessica weaver: you have no complaint dept or anyone I can write to
Jessica weaver: that is what you are saying
Journey: I respect your decision, however I need your full cooperation in order for us to resolve your concerns, however since you don’t cooperate I am forced to end this session.
Live chat operator terminated session without ever resolving this matter!
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