I bought GATEWAY in December from Bestbuy (Fayetteville, NC). I began having issues using the pc “freezing” and also the mouse linked to the touch pad “uncontrollable”. Since that time I've completed an entire system recover twice and also have delivered stated pc back for support twice. I still possess the same issue, the touch pad (mouse proceeds to freeze).
I've spent several hours dealing with your customer support attempting to repair this pc, to no avail. I've been defeated and thus has your techsupport. I can't be anticipated to carry on to try and repair what's to date eluded your absolute best specialists inside your assistance facilities.in my own last discussion with customer support “mike” desired me togo through the entire repair procedure again. I advised him that were completed formerly twice by me athome and when at your restoration service which I needed a delivery tag to deliver it back for fix to get a third-time. “Mike” declined this somewhat minor demand (despite the fact that it has been delivered twice before). I subsequently requested to get a boss to which “mike” replied the boss couldn't aid, which obviously I don’t comprehend.
Manager (Encarta Book) = chef, one whose work would be to manage and guide the job or actions of others
I described that I've not had the “normal use” of the pc since Jan-08 which I had been disappointed using the “Gateway experience” and that I want to discover “level 2 solutions”, whatsoever which means. I really hope level-two contains administrators which are strengthened to assist the client.
Personally I think I've been significantly more than sensible and individual with Entrance with the degree one low-options. I also genuinely believe that possess a fair objectives that Entrance must repair my issue without trouble if you ask me anymore than I've previously experienced.
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