I purchased a laptop from Circuit City store in east palo alto today. When I opened the box after getting home, I found one of the back cover at the bottom of the laptop was not installed properly, the plastic cover was tilted open with one screw on one edge. Plus the LCD monitor does not have the protection sheet on the surface. So the unit is defective and does not look like a brand new one. So I went back to return the unit, only to find out that there is no way to return it. They want to charge me 15% restocking fee even though they sold me a defective unit in the first place. The store people was very rude, they just point me to the rules printed on the back of the receipt, which says that I can not return it for a full refund because he box was opened. I mean, come on, how can I find if the unit is defective if I don't open the box? I argued with them but they simply couldn't care less. The only other option for me was to swap it to another unit of the same model.
Does anyone have the similar experience? It sounds so unfair to customers. I mean, why cant I return a defective unit for a full refund after only two hours of purchasing it? If they don't allow people to open it before making payment, and then charge 15% once the box is opened and defective is found, is this the same as robbery?
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