Compaq Presario Notebook
HP - www.hp.com
I will never buy HP products again. May 8 I purchased a Compaq Presario notebook that was refurbished. The sales assistant in the HP Home and Home Office Department reassured me that I should not experience any problems with the notebook. He stated that being refurbished meant that the notebook did not pass all the tests when sent through inspection the first time. I purchased the notebook and then the screen messed up on or about July 15. I shipped it back for repair and never heard from Hp. When I contacted HP on the status, they stated they did not want to repair the notebook. This was then forwarded to a case manager, John Thomson, who agreed to repair the notebook only if I purchased a $265.00 warranty, so with no other choice given, I did. The notebook went in for repair on July 24th and was not returned until August 15. On August 14 I registered the warranty I purchased via telephone. On October 11 I turned my notebook on to find that the screen was again not working correctly and displayed only white. I contacted HP that day and was given a case number of 8003732097 and was informed that my warranty was invalid and not registered. October 15 I called HP Total Care again after not being contacted by a case manager and being unable to reach one at the case manager number. October 17 I obtained contact information from Corporate via Rosalynn to send a legal letter regarding the matter. On October 22 I spoke with case manager, Charlene T., that I was able to reach by phone but she did not work in the notebook department, however, she did give me a new case number of 8004126113. On October 23 I had an attorney send a letter to HP Corporate office and to the case manager. I was never contacted by a case manager within the 48 hour period that is given and then called the case manager number again on October 29. At that time I did finally speak with the proper case manager, Kathy Walker who then informed me that I could not receive a refund or exchange for another product of equal or lesser value and that she would ship a box to my home for repair under the warranty that I purchased.By this time I was so upset with the entire situation, that her solution was just not good enough for me. October 30 I did receive a box to ship the notebook out for repair and the paper stated to back up the hard drive because information could be lost. October 31, I contacted a HP case manager with regards to how I am suppose to back up the hard drive up if the screen does not work and displays no picture. I was advised at that time that I could take it to a computer shop and pay someone to back it up for me, another expense in regards to HP's defective product. It is October 31 and I have been unable to use the notebook since October 11. All of these attempts to contact HP and get the problem solved has also taken up quite an amount of my time at work.
I would advise anyone looking to buy computer products to purchase from anyone but HP. I will never buy HP again for my home and as for my office, I will continue to purchase Dell products.
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