I'd like data the way you resolved issues with horsepower event supervisor who works together with faulty notebook produced by Compaq. I'm currently dealing with an incident supervisor who promises he doesn't care client satisfaction. Our characters towards the event supervisor and horsepower headquarter are the following.
The fist notice is really as follows.
Tae Kunisawa
4200 Altura Vista LN NE
Abq, nm 87110
June 16
California horsepower Organization
3000 Hanover St. 20 bx
Palo Alto, California 94304
Phone: 1-650-857-1501 (fax: 650-813-3254)
RE: Situation #: 7341428878
To Whom It Might Matter:
I'm composing this to desire your company to supply me reimbursement on costs that we bought Presario V3000, including warranty or even to supply me a brand new pc that will be equal to Presario V3000 that I hasbeen having large issues since mid-July 07 together with your organization. I favor the reimbursement. I'd prefer to avoid your organization for some time, although I would return to your organization to buy products produced by your organization later on. The reason why are the following.
1. Despite the fact that I delivered my pc for your organization to repair issues, the pc returns in my experience with extra severe problems that the pc didn't have previously.
2. Your specialists in Durham NC have failed repairing issues with the pc despite the fact that I entered up the issues using the pc to tell them obviously what're the issues (see attached).
3. Your specialists and Mr. Adam Proctor who's an incident supervisor have uncovered insufficient professionalism and knowledge since mid-July 07, declaring that Mr. Proctor doesn't care despite the fact that I had been really dissatisfied with providers at HP, showing he doesn't care client satisfaction. Additionally, he failed in delivering his notice which says that my pc may have issues with motherboard.
4. The computer issues affect my research. I'm a PhD student. I can't focus on my reports because of the pc issues which your organization have arouse since mid-July 07.
I've been exceedingly dissatisfied together with your organization because of the factors explained above, although I've been your client since 1998 and have been a large supporter of horsepower and Compaq. It's immediate for me personally to obtain a new pc which doesn't cause issues since I'm a PhD students and programs at college will begin on Aug. 20,07.
This certification would be to provide you current and also to assist you to comprehend the problem that arose with specialists and Mr. Adam Proctor at your organization.
Sept. 1. July: I bought Presario V3000 and 3 years guarantee from your own organization at Bestbuy.
June 29,07: I visited Stanford to consider programs and that I introduced the computer with me.
July 17,07: Windows of the pc didn't begin. I got the pc to Bestbuy at East Palo Alto. Rob, who's a specialist at Bestbuy situated at 175 Ebay Shore Rd. East Palo Alto, CA 94303, explained after screening the pc that drive of the computer gets broken. It shocked me. I bought the pc significantly less than twelve months before. He explained that it'd charge around $500.00 to move information but when I'd bought guarantee from Bestbuy, they'd cost me $150.00. Later I discovered that guarantee at your organization doesn't protect data-transfer costs whatsoever. I regretted not buying guarantee from Bestbuy after I bought the pc in the Bestbuy in 2006.
I had been not able to attend courses with this evening since repairing my computer was immediate. Several documents related to programs at Stanford were within the computer. And so I certainly had a need to repair the pc issues to create documents for that programs. It had been lucky that Rob at Bestbuy assisted me with beginning XP but used to do not ask him to repair the drive and move information since it be expensive actually horsepower shipped a brand new drive to my target at Stanford.
I called your organization and spoke with Jessica, Steve, Gabriela, Willy, Bill and Tejaf to obtain information on repairing the computer issues. Used to do not anticipate once the pc issues might appear and so I desired to get data how horsepower might assist me with solving the pc and moving information but not one of them assisted me with repairing the pc with more affordable. Additionally, I discovered that it'd consider four times to deliver the drive to my target in California. This means that it'd dominate 1 week to obtain it at my target in California. I had been really dissatisfied with providers at horsepower since it requires four times to approach my demand within your organization.in my opinion that the organization doesn't consider client satisfaction.
July 28,07: Programs in California was over. It had been lucky that used to do not need pc issues before last trip to Stanford, because of Rob at Bestbuy. And so I could create documents for programs at Stanford. When I published documents, I saved documents in different devises since I didn't anticipate what might occur with my pc.
July 31,07: I returned to my house at ABQ, NM and named your organization since dvd-drive didn't shut and spoke with Steve, Wayne, Jerry, Hoze and Mark. After I adopted a technician’s instructions to repair the issues using the dvd-drive, the computer-made large sounds. I pressed an electrical switch using the PC for 30 sec. As he recommended me after which I switched on the ability using the PC. The computer-made the large sound. Consequently, I had been not able to start Windows XP.
I required recovery disk despite the fact that I'd created a restoration disk on my own after I had bought the pc in Sept. July since there will be a chance for that drive got broken last Sept. 06. And so I thought the restoration disk that we had created wouldn't function.
Used to do not anticipate what might occur the following and was fed up with speaking with technicians and client solutions within the telephone since I'd to put on my telephone for all moments to talk to specialists.
I called 1-877-917-4380 ext. 94 and described my pc issues to Mr. Adam Proctor. These were the following:
1. Drive could easily get broken.
2. DVD drive doesn't shut.
3. The computer-made the large sound.
4. The computer didn't begin Windows XP in the mid-July 07.
5. Battery doesn't emerge quickly.
6. The computer displays bluescreen.
I also required to Mr. Proctor to supply me a brand new computer or reimbursement. Nevertheless, he declined my demand, declaring he doesn't care actually I had been dissatisfied with providers from HP. This suggests he doesn't care client satisfaction. He also explained the computer may have problems with motherboard which he'd deliver his notice to specialists to tell them his views concerning the issues. He was really cynical when he spoke with me. He recommended me to incorporate my notice which exhibits the issues using the computer.
Aug. 3,07: I obtained a container to send my pc from your own organization. I also obtained the restoration disk for my pc.
Aug. 4 and 9,07: I moved necessary information within the difficult pc to a classic pc that we didn't use often. I also set issues with the outdated pc since I have didn't anticipate that what might occur with Presario V 3000. And so I certainly had a need to repair the issues using the previous one. I invested $300.00 to repair the previous computer’s issues.
Aug. 9,07: I finished repairing the issues using the previous one. Presario viewed work fine. Nevertheless, I chose to email Presario to NC to repair the issues that we experienced before.
Aug, 10,07: I entered up issues with Presario V 3000 and so I believed that it'd be simpler for specialists at your organization to recognized the issues with Presario (see attached.) I delivered the pc for your organization in Durham, NC.
Aug. 15,07: I obtained Presario V 3000. I regarded that the specialists at NC had set issues with the Presario and so I started moving information in the outdated pc to Presario. It got nearly oneday to move information from my previous pc to Presario. Nevertheless, it had been sad that while I had been moving information, bluescreen turned up and so I named your organization again and spoke with Kevin, Steve, Ron, Mark, Darren, Anne and James Phillip. After I spoke together, what I came across are because the followers.
1. Presario has extra issues that the pc didn't have before I'd delivered the pc for your organization. For instance, David explained that my computer may have issues with Memory since the computer turns down abruptly despite the fact that I don't switch off the computer.
2. Specialists at your organization didn't examine motherboard of my pc, although the computer perhaps includes a problem with motherboard. I'd explained it in my own notice and Mr. Proctor may have delivered his notice for them concerning the probable issue. But I actually do not understand if he made it happen or not. He was really cynical when he spoke with me and he appears he doesn't care client satisfaction.
3. They failed repairing a for that battery although I explain it in my own notice.
4. Darren explained the specialist in NC hadn't utilized restoration disk for my pc which the specialist simply had ripped. This is actually the reason a bluescreen turns up. He also recommended me to reformat my pc despite the fact that I nearly completed moving just about all information from my previous pc to Presario, investing nearly one-day. He described when a bluescreen turns up after reformatting the calculate, that suggests the pc includes a problem with motherboard.
5. After I reformatted Presario, I came across that bluescreen turned up. Hence, I regarded the motherboard might have issues.
6. The specialists in NC don't explain in specifics the things they did to repair the issues. They simply described, “We recognized a problem together with your Disc/DVD/RW drive. 3-consequently we turned the body to its unique manufacturer settings.” (make reference to the connection.) Later I discovered they transformed the broken drive and optical drive of my pc, although they don't explain these within their notice. Obviously they'd no purpose to I would like to understand what were problems and the things they did to repair the issues. Therefore, they dismiss client satisfaction. Additionally, there's no details about who done my pc to repair the issues.
7. Presario turns down abruptly despite the fact that I don't plan to switch off the computer. It occasionally exhibits orange displays, declaring that examining file-system on D. Kind of the file-system in NTFS. A drive check hasbeen scheduled… Additional occasions the pc keeps displaying a display “Compaq Software Installation. While total, the body might instantly restart…”
I obtained info on mailing address where I will document my grievances. Among the specialists, who I spoke with to obtain the data, explained that there's no fax number in a location situated at California horsepower Organization 3000 Hanover St. 20 bx Palo Alto, CA 94304. Later I discovered that the headquarter is situated in a location described above. Your employee contemplate the headquarter doesn't possess a fax number.
Aug. 16,07: Presario appears function good today because it did before. I spoke with Tina in the headquarter. She recommended me to talk to Mr. Proctor since he'd follow horsepower principle. I declined speaking with him since obviously he doesn't care client satisfaction. I suppose he views that horsepower principle doesn't care client satisfaction. Additionally, Tina explained that she didn't observe that an email delivered to the specialist in NC did note the probable issues with motherboard of my pc, although Mr. Proctor mentioned that there will be the probable issues with the motherboard of my computer on July 31,07.
Aug. 20,07: Programs in the College of New Mexico will begin.
I've to invest my time for you to repair the issues which your organization, specialists and Mr. Proctor have produced, no longer working on my research. Your specialists and Mr. Proctor get revenue investing their period by giving me improper providers as well as your organization acquired cash by promoting the faulty pc, Presario V 3000. That is totally unjust. I used my cash to purchase the faulty pc which your organization has created. Even worse, because of the pc issues, I operate my studies behind. The computer issues influence my reports since mid-July 07. It's immediate for me personally to obtain a new pc which doesn't have problems and that we don't have to invest my time for you to repair pc issues. Programs at m college will begin quickly.
Mr. James Phillip recommended me to get hold of an incident supervisor. Nevertheless, I refuse his recommendation since there is without doubt that Mr. Proctor doesn't care client satisfaction and wouldn't deliver his notice within an ideal method to specialists in NC to tell them possible issues.
In total, I desire your organization to supply me reimbursement on costs that we bought Presario V3000, including warranty or even to supply me a brand new pc that will be equal to Presario V3000 that I hasbeen having large issues since mid-July 07. I favor the reimbursement. I'd prefer to avoid your organization for some time, although I would return to your organization to buy products produced by your organization later on. Most of all, your specialists have failed repairing issues and also have overlooked client satisfaction. As in my own earlier declaration, Mr. Proctor didn't note in his notice concerning the probable issues with motherboard, according Tina. Despite the fact that I delivered my pc for your organization to repair issues, the pc returns in my experience with extra problems that the pc didn't display previously. Your specialists have failed in repairing problems using the pc despite the fact that I entered up the problems using the pc to tell them obviously what're the issues. They lack capabilities to describe the things they did to repair the issues. Significantly, your specialists and also the event supervisor have uncovered insufficient professionalism and knowledge since mid-July 07. The computer issues affect my reports. I'm a PhD student. Consequently, I've been exceedingly dissatisfied together with your organization because of your employees’ insufficient knowledge and professionalism. I actually do wish that horsepower principle claims that their first-priority is client satisfaction as additional companies’ recommendations condition, that Mr. Proctor misunderstood the principle at your organization which he'd be adult enough to repair his issues.
I'd be happy to supply extra information upon request. Thanks so much for the quick interest with this issue. I anticipate your reaction.
Truly,
Tae Kunisawa
CC: Mr. Adam Proctor
Fax: 208-333-6822
The 2nd one is really as follows.
Tae Kunisawa
4200 Altura Vista LN NE
Albuquerque, NM 87110
June 16
June 16
California horsepower Organization
3000 Hanover St. 20 bx
Palo Alto, California 94304
Phone: 1-650-857-1501 (fax: 650-813-3254)
RE: Situation #: 7341428878
To Whom It Might Matter:
I'm composing this to demand Mr. Proctor to supply me his solutions to my concerns of a scenario supervisor along with a specialist based on horsepower recommendations, if he doesn't take my demand that will be reimbursement on costs that we bought Presario V3000, including warranty or even to supply me a brand new pc That will be equal to Presario V3000. I also obtain him to provide me published reactions about my demands and concerns by fax. Our fax number may be the just like the telephone number that will be 505-255-5807.
Our concerns concerning the principle for that event supervisor and specialists are the following.
1. Based on the horsepower principle, could it be legitimate the supervisor doesn't deliver his notice to specialists who're designated to repair the issues, not seeking screening the motherboard, despite the fact that the event supervisor had recommended his customer that his client’s motherboard ought to be examined?
Significantly, Mr. Proctor uncovered insufficient knowledge by not delivering his notice which demand screening motherboard of my pc. I obviously understand that Mr. Proctor explained on July 31,07 that there will be a chance that my pc might have an issue using the motherboard. He also mentioned he might create an email about this to allow the specialists understand the possible issues. It's sad he failed in delivering his notice towards the specialists concerning the feasible issue using the motherboard. Consequently, the specialist didn't check the motherboard. After I returned my pc, I discovered that my computer might have an issue with motherboard.
2-1. Based on the horsepower principle, could it be permitted to get a scenario supervisor to declare that he doesn't care even when his customers are dissatisfied with HP products and horsepower providers, showing he doesn't worry about client satisfaction?
2-2. Based on the horsepower principle, is it permit the event supervisor to offend his customer?
Mr. Proctor clearly mentioned he doesn't care actually Tae Kunisawa was dissatisfied with HP products as well as their solutions, giggling. Truly he insulted me by mentioning that. That is completely UNPROFESSIONAL.
3. Based on the horsepower principle, could it be permitted to get a specialist to not explain the things they set and the things they transformed for every required product?
They explained, “We recognized a problem together with your Disc/DVD/RW drive. 3-consequently we turned the body to its unique manufacturer settings.” Nevertheless, they don't explain they transformed a tough drive and an optical drive. Hence, I'd to contact horsepower again to understand when the drive of my pc was transformed or not since my pc keeps displaying issues after I return the pc in the specialists in NC.
4. Based on the horsepower principle, could it be permitted for specialists dismiss their customers’ demands?
I wrote up my notice to tell them what's the issue of my pc and surrounded the notice in a container that we put the computer before I delivered the container to NC. Nevertheless, they didn't repair the issues totally, although they set the issues partially. Truly, they dismissed my demands about fixing my pc.
Because Of Mr. Proctors’ and technicians’ insufficient knowledge and professionalism, my pc nevertheless has severe issues. Our period is restricted to focus on the issues which your organization, Mr. Proctor and specialists in NC have started, not myself. I actually do wish that the organization and Mr. Proctor comprehend my demand and provide me Mr. Proctor’s answer my demand faster. Thanks for the quick interest with this issue. I'd be happy to supply extra information upon request. I anticipate your reaction.
Truly,
Tae Kunisawa
CC: Mr. Proctor
Fax: 208-333-6822
Please allow me to understand how you focus on the issues due to horsepower or Compaq. Now horsepower and Compaq combined. I anticipate your reaction.
Thanks.
Tae
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