I bought a Compaq Presario on January 12 from Walmart in Jesup, Ga. On Wednesday, April 4 my pc quit functioning. I named the client support division within an try to correct the issue. I wound up producing three phone calls which whole over six hours (most on-hold). The only real telephone I've is my mobile phone consequently, every time my mobile phone battery might die before I really could finish the phone call since I invested so enough time on-hold.
After I finally talked with somebody I had been informed the motherboard in my own pc was poor and would need to be changed. I had been provided two choices, (1) send my computer to Compaq and delay roughly 20 - thirty days for this to be delivered; or (2) buy an "In-house" guarantee which may permit anyone to arrived at my home and repair my pc. Within an try to get my pc set as rapidly as you can, I bought the "in-house" guarantee.
After buying the "in-home" warranty, I recognized that my pc included a-one year "in-home" warranty. I asked the men that I had been speaking with and he recommended me the only guarantee incorporated with my pc was the 24/7 phone support. I experimented with show him the container on my pc states: "Contains twelve months "In-House" Guarantee. The fine-print states that "on site providers is only going to be supplied when the issue CAn't be fixed slightly." With a $140 might not appear to be much but I'm just one mom with two kids and that I am handicapped. I survive an extremely fixed-income and $140 is food cash that I actually donot need to sacrifice.
I've named and sent everybody and anything I will discover looking for an individual to consult with regarding this case. I've not obtained one reaction to my phone calls or e-mails at this time. I'm unhappy using the customer support and that I am really upset with Compaq & HPis insufficient problem over a person's criticism.
To begin with, my pc was significantly less than 3 months old also it shouldn't have encounter these issues but when it achieved it must have been fixed by horsepower without any cost in my experience. Subsequently, no body must have to invest so enough time on-hold awaiting your customer support representatives to answer the phone call. Finally, the client support representatives were rude. The became upset whenever you couldn't comprehend them-but they do not speak English properly. Finally, my pc involved the main one year in house warranty and that I shouldn't have now been necessary to buy the in house guarantee to possess my computer fixed.
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