I purchased my Dell XPS 200 Desktop about 6 months ago. Recently, I went on vacation for two weeks. The computer was not used at all during that time. When I returned, it would not boot up and gave me an error message that a Windows file was corrupt.
Dell support sent me the O/S disk - which did NOT come with the computer - something I was a bit disturbed about.
After waiting to receive the disk, support was unable to fix the problem. The ghost, original setting also did not work. And, I had to reformat the entire drive. I lost data and spent hours on the phone with them and loading everything again.
That was only a week ago from today.
Well, right now, the same computer is overheating. A strange smell comes out of it and then it shuts down. I contacted support and they will be sending a tech some time next week to check the fans and motherboard.
Needless to say, I am disappointed by Dell. Not by the service. But by the product. XPS is their top of the line? And in 6 months I've had two major problems already?
I know that I'll think twice about another Dell in the future.
Dell is getting too big - and is making their computers cheaply now. And the growing amount of complaints all over the media and the Internet confirm that fact.
Oh yeah and one more thing: Dell is an American company. I have nothing against anybody or foreigners at all. But why is it that when I contact Tech Support, I talk to somebody in India?
Keep our jobs here for crying out loud. We certainly need them.
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