Complaint / review text:
I use(d) BillMatrix without issue for a couple of years to pay my PECO bill. Despite being charged 3 bucks a month to pay my bill online/ontime I found it easier than mailing a check.
Then one day in late November 2016 I notice a 425.00 POS withdrawal in my checking account by BillMatrix. I call the bank to see what vendor is tied to the billmatrix transaction (conveniently enough not visible at bank transaction level) and billmatrix says PECO. Step two call PECO. I ask what my balance is..they say zero dollars. I ask about last know payment PECO says 77, 00 early November (that was my true payment) so I then ask why they took 425 dollars out on Nov 28. Hold please....ten minutes later PECO tells me yes the money was sent to them but they cannot provide details...I must call billMatrix.
I call BillMatrix...after explaining everything they say "yes it appears your debit card was used to pay a PECO bill in that amount but it was not my PECO account. I say WTF and who is the PECO account that used my card. They say legally they cannot tell me but that if I call my bank back and dispute the charge it will be removed. I did exactly that. Process will take two weeks and BillMatrix as per bank policy is permanently banned from my checking account. So I get the double whammy. Chase my money down AND no longer able to pay online due to either fraud (someone had my card data) or internal error at BillMatrix. I'm beginning to lean towards the latter. In EITHER case BillMatrix should have seen the card number and PECO account number mismatch and refused the transaction.