The customer service is terrible i called and made a ten dollar payment so i could use my phone for an emergency all i could afford was ten dollars at the time because i was broke and they didn't give me an option on the automated machine to just get 10 dollars worth of calling so i chose the cheapest one which was the 25 dollar plan thinking it would still let me use my 10 dollars but it did not and i keep trying to call them to change my rate plan but all it keeps saying is there are no representatives at this time now mind you iv had this 10 dollars in my account for a month now and i can't use any of it and this is not the first problem iv had with this company its been ongoing for a while now all i want to do is use my ten dollars and be done with this company even though i paid 160 dollars for this phone I'd sell it to the used cell phone place for 20 dollars that's how much i hate it
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