Site: zales.com
Found 22 reviews / complaints
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Zales
Beware Zales sells Bad Diamonds and then rigs their billing practices so that if they do not receive your monthly payment in a 3 day time frame you are charged huge late fees! Even if you make your payment EARLY!

Shops, Products, Services Megan193 0

I purchased a Diamond ring online from ZALES. The irng has huge obvious black streaks all throughout the Diamonds - I waited to long to return the ring because I dodn't want to hurt my hisnads feelings - but when friends started noticing the black marks - I knew it was REALLY bad! I am so ...

Zales
Poor quality

Beauty & Appearance Frances112 0

I purchased a diamond ring at Zales 5 minutes later the diamond fell out. Since then I have taken it to Zales to get repaired 4 times. I asked a Zales agent if I can upgrade the ring and invest more money into a better quality ring;I was told I could not do that. I recently had to take the ring to ...

Zales
I will never set foot in this store again

Beauty & Appearance Smith81 0

I bought a pendant online from Zales, because the lady in the store quoted me a higher price. When I received it, there were 4 diamonds missing. I called customer service and they said I would be charged for replacing the diamonds, or I could send it back. I told her that the pendant was sold out ...

Zales
Beware

Beauty & Appearance Edgar Roberts 0

My wife turned a new diamond ring into Zales to have it sized and three weeks later, we still have yet to see the ring. We fear it may be damaged beyond repair and their subcontract jeweller may be trying to cover his mistakes. We receive daily phone calls regarding delays in the shipping of the ...

Zales—Lakeline Austin, TX
Rude customer support/feasible Rip-Off

Beauty & Appearance AustinOkie 0

I taken care of my fianceis wedding ring and anything went good within the shop, only a little sluggish. I'd to request a band container along with a carrier, however it was notably okay within the shop. It was at about 6 pm. Only a little before 9 pm; the shop named and askedif I'd mind providing ...

Zales
Rip off

Beauty & Appearance Robbins15 0

In February of 06 my fiancé bought me an engagement ring from zales in Layton Utah, within having the ring for less that 2 weeks the diamonds began to fall out! I’ve had them replaced several times and had to eventually take the ring to my personal jeweller. When I took the ring in to have it ...

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mstadler 07-31-2026, 02:48 AM
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Jorge,

This so-called company is trying to pull the same scam on me.

Have you got anything new to report on them?
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