I have worked for Dell Tech support as an outsource agent. I was a level 3 tech. I ran the ops desk and supervised level 2 tech. I was employed in 99 and 01 at stream international (an outsource support agency) While employed there I was subject to certain "metrics" such as average call ...
I purchased a laptop from dell back in December. The power supply box lasted me until march. So my husband and I purchased another one. The power supply box that they sent me only lasted 7 months. So I got a hold of them and they replaced it no problem. So the last one that they sent me went out on ...
I emailed Dell to find out what type of ethernet card I have; they then took $30 from my checking account, without my approval or authorization.in addition, I have never had contact with Computer Services and Dell must have given them my checking account number-which I used to purchase my computer ...
I don't quite understand why, but Dell is harassing my family and I. After all our payments have been made on their computers, I'm now being called by dell at least 3-4 times a day, and half the time they hang up as soon as I answer the phone (On the third ring). It's kinda wrong don't you think? I ...
I bought a computer through Costco and that is my only saving grace because they will take it back, for up to 6 months, but if I can stop even one person from buying a Dell I will have done the world and that person a big favor. Dell has ZERO customer service. I called DEll and told them I had a ...
Within the last five months have had two different power supplies go out on two different Dell Dimension 2400 desktop systems. This has previously happened three other times back in 2001. The store that we got them from was really nice about swapping them out, but dell customer support seems so ...