I had Vonage for over 3 years. During that time, they offered an 'all in one' wireless router, which I purchased, rather than having multiple devices. After about 2 years, Vonage told me the router was 'stuck in an endless loop' and I'd have to buy another. I almost canceled at that point, but went ...
I was trying to get vonage for my parents, vonage did not offer Internet service so I then canceled, while doing so they sent me a modem in the mail, when I contacted customer service they just said to sent the package back as soon as I received it, I complied. Thinking I would never hear from ...
On December 12 I filled out the info to open a vonage phone account, but did not give them authorization change my phone number over from Embarq, as I wanted to make arrangements to keep my internet service with Embarq. I contacted Embarq, and they could not continue internet without retaining the ...
I signed up for Vonage in June. I was told there were no cotracts that I could cancel anytime. For the first few months everything worked fine. Then about 2 or 3 weeks ago I started having problems. While on the phone it cuts out and I cannot hear parts of what the other person is saying. They also ...
I have had to deal with Vonage Customer Service Reps 4 different times to try and resolve my $50 unlimited calling business line (s) charges. These reps blatantly lie to you! Every one of them has and then tells me that the previous rep's statements were not valid and what I am currently paying is ...
Voice quality terrible, can not be used for faxing at any speed, customer support horrible. Simply put avoid Vonage at all expense. Never told me about a two year contract and cancellation fee and hit me with a $80 cancellation fee which I am fighting now and will not honor. Had leave message on ...