Back in November/December I called Verizon Wireless to complain about the poor coverage at my home. Customer Service said they would send technicians to check the area. A few weeks later they called and confirmed the marginal coverage in my area. Through several telephone calls to Customer Service ...
One of our cell phones no longer works correctly—the display area does not light up and show numbers dialed, info, etc. The phone is under manufacturer's warranty for 1 year and should be replaced. The rep claims it has been water-damaged. He could not show me how he came to that conclusion—and in ...
I received an outrageous bill three months ago for about $350. I have a family plan with three phones. My wife and son claim that the minutes charged to them were incorrect, and I know for sure that the minutes billed to me were wrong, because I rarely make calls outside of the supposedly ...
First off, I had been a happy Verizon customer for years before this happened, but no more. In August of 04 my wife got a second phone added to our account. She instructed the sales rep that we wanted to be on the family share plan so that we would have unlimited air-time with each other. The sales ...
It looks like a company as big as Verizon would keep their employees up to date on things, so that when someone had a question they could answer it or at least give the person a number where they could get the answer. All they have is this stupid automated system so that you don't get a chance to ...
I switched my phone to another carrier and paid Verizon over $300.00 to settle my account and end my contract. I had a balance of $50.00 that they felt I didn't pay quick enough and sent it to their "in house" collection department. I paid the amount directly to Verizon on 12/17/04 and at ...