I recently contacted Sears Home Services and set up an appointment to have a technician service a washer. They were supposed to call the day BEFORE the appointment to confirm AND they were supposed to call "JUST BEFORE" showing up for the appointment to make sure that someone was home. ...
I scheduled a repair of my washer for June 7. Sears requires you to choose a time slot either 8a to noon or 1p to 5p. I chose 8a to noon. I arranged a day off from work. I chose the morning time slot because I had another commitment at 4p. At 11:40a I received a recorded message stating the ...
Do not use Sears Home Improvement Co. for any installations that are crucial to your home or comfort. They do not have emergency weekend telephone numbers and use local independant contractors. That being said I will tell my story: I just bought a house and was in the process of updating a lot of ...
Was scheduled for 7-9am appointment. No show. Called customer service at 9:15 and was told technician was running late. Called at 11:15 and was told technician would call me back. Called at 12:15 and asked to speak to supervisor. Was told that the time slot was not a "guarantee" and that ...
We hired this company to install counter-tops and a floor. The installers were in such a hurry they never checked to see if the counters were level. After they cleaned their mess and we looked, the counters were not level. They are high in the back, low in the front. Sears has been unresponsive. ...
2005 we bought a refrigerator Amana from Sears totaling $ 2,000.00i in 2009 it stopped cooling and I called the repair service and was offered a service agreement for $251. For one year up to $500.00 in parts and labor costs. I took this. The circuit board was broke and another one was put in. This ...