Do Not Use SEARS Home Improvement Co. For any installations that are crucial to your home or comfort. They do not have emergency weekend telephone numbers and use local independant contractors. That being said I will tell my story: I Just bought a house and was in the process of updating a lot of ...
Was scheduled for 7-9am appointment. No show. Called customer service at 9:15 and was told technician was running late. Called at 11:15 and was told technician would call me back. Called at 12:15 and asked to speak to supervisor. Was told that the time slot was not a "guarantee" and that ...
We hired this company to install counter-tops and a floor. The installers were in such a hurry they never checked to see if the counters were level. After they cleaned their mess and we looked, the counters were not level. They are high in the back, low in the front. Sears has been unresponsive. ...
2005 we bought a refrigerator Amana from Sears totaling $ 2,000.00i in 2009 it stopped cooling and I called the repair service and was offered a service agreement for $251. For one year up to $500.00 in parts and labor costs. I took this. The circuit board was broke and another one was put in. This ...
To whomever it may concern, Over the course of the last six months our dealings with Sears Service Center have been a nightmare.in October our outside A/C unit stopped working.in South Texas, this is a disaster. Even in October the temperatures were in their 80s and 90s. We called Sears Service ...
Incident = Purchase refrigerator Kenmore on 05/02 with Master Agreement plus extended warranty. On March 1 Sears offer the smart agreement and we purchase the agreement. June 18 we call to service our refrigerator and tech (Juan) recommend the evaporator, compressor and related parts required ...