We had a gas water heater fail while under regular warranty. We finally gave up on Sears and paid a very responsive local plumber to diagnose and replace it. The chapters along the way: Called the 800# on a Saturday — very frustrating language barrier with the call rep (India?). Explained pilot had ...
Let me explain what happen to me. I am still very angry over the situation and can not believe the lies or set up that occurred. I was scheduled to have a tractor fixed at my home by a technician on May 15 sometime between 8 am - 4 pm. I took the day off from work and waited until around 3:30 and ...
After about 15 phone calls to the Sears rebate line (s) since December, I still do not have my $150 rebate for purchasing three GE Profile products The Great Indoors Store (owned by Sears) in Irvine, CA. Everytime I call, I hold for about 20 minutes, get transferred to other people who will not ...
As I have read I am a victim of Sears' lousy after sales service. Todays date is May 15. I bought a dryer back in January. It was defective from the start. No amount of phone calls has resulted in anything. No repair, no exchange, nothing. I get nothing but passed around from phone person to phone ...
I purchased a new STOVE 11/08 used slef cleaning oven for 1st time when it finished glass door was all streaked in between glass looking like it was a 100 years old. Unable to wipe it clean as stain was in between glass I called Sears, service tech came out, he was very nice but unable to help with ...
I just purchase a fridge from Sears. They brought the wrong color fridge and took my old one away. They disconnected the tubing for the icemaker and laid it in the floor, They didn't hook it back up because of sears policy if the line isn't copper they can't hook it up, even if it hooks up the same ...