Site: qwest.com
Found 98 reviews / complaints
Page 15

Qwest Wireless
Overcharged bill, inconsistent business practices, extremely horrible cust service

I started using qwest wireless about 3 years ago. My first bill for a 60$ monthly plan 2 phones was supposed to be around 120$. When i received the bill it was crammed with an additional business plan at 400$ so the bill was about 470 when it was supposed to be 120. Took 3 months to fix that error ...

Qwest
No Technical Support for DSL After Six Hours on Phone

I signed up for Qwest DSL and found to my amazement that there is NO Customer Support. Unfortunately, they are the only DSL providers in my area. I have been on the phone all evening, 6 hours, trying to get a hold of their technical department. It does not exist. Before you sign up for DSL check ...

Qwest
Wife Charged Deactivation Fee and Phone Shipped Ground Late

It is completely mind boggling what piss-poor customer service Qwest has in some areas and how wonderful others can be. Please forgive me if I ramble on here but this was a mess with Qwest from the word go. We had a rather high phone bill for the month of October. Wasn't a great surprise ...

Qwest
Repeated Billing Errors of $300 to $400 Every Month

I have been a Qwest customer for about 5 years now. The past 3 years have been a total nightmare. For the past two years, I have been on the phone with Qwest once a month over my phone bills. I never really had a problem with U.S. West, but as soon as the company became Qwest, it's been pure hell. ...

Qwest Phone Service
Uncredited Charges and Phone Line Failing When It Rains

In March and April and erroneous charge of $17.70 showed on my bill. I called several times and to several different companies. I was told not to pay the bill and it would be credited, by Qwest. Never CREDITED. Then we moved... Charged for connect fee yet no one came out. We have called several ...

Qwest Communications
Disputed $96.29 Collection Bill After Final Payment

To whom this may concern. In oct. I had gotten a new qwest residential line and everything was going fine until some girl called about the custom choice package. I joined and was billed rediculous amounts of money. I paid everything and kept it current then i called to let my home # go after i ...