July I had purchased two air tickets from Hotwire departing from St. Louis to Atlanta. Hotwire charged me 500 and gave me tickets in the reverse order departing from Atlanta to St. Louis instead. Upon calling them they said that the tickets were non refundable and no cancellations were to be ...
My wife purchased a ticket through hotwire.com and the book time for departure was 5:00AM which we cannot do. When we called Hotwire.com Customer Services, they refused to change anything as it against the "policy". Their suggestion was to purchase another one way ticket for the correct ...
The following is a letter i am mailing to them on 11/13. It is the absolute truth. Dont be fooled travelers! Dear Hotwire President, Please be advised, as CEO of this company, I understand customer service problems. I also understand the importance of resolving them, and pray they will be a return ...
My father has been sick for a while now. He lives in Texas where I grew up, but I live in Massachussets where I go to college. After my mother and sister died over the last two years, he has wanted me to move back to Texas. I finish school this year but still cannot move back until the beginning of ...
Please avoid! I searched several sites for hotel rates in Medford NY. It wasn't until after they posted my credit card information was I given the hotel name, address and number. At that exact moment I realized the mistake (Medford, OR) and looked for a contact number to have problem resolved. ...
On March 24, I got online to make some reservations for my elderly parents, my sister and her daughter. My parents wanted to go to Las Vegas and I got them a good deal throug hotwire. They e-mailed me a confirmation with the itineary of the scheduled flights. All the information was given to them ...