Booked a condo for $160 one night for one night with hotelsone.com then was called by the property owners for an additional $75 "cleaning fee" tried to cancel but there is a one night fee for cancellation. I had to search the website but there it was under three tabs at the bottom of a ...
99% of calendars start with Sunday, but not theirs. If you planned to check out on Monday and by habit click the space where Monday usually is, you just paid an extra day as their calendar has Tuesday in that spot. Normally this wouldn't be an issue as after giving them your credit card info you ...
I was in a hurry to book a room for my daughter and her family. I accidently put in the wrong date and submitted. It was my fault but there was no way to correct the mistake. I lost $79.08. I wasn't requesting a refund, just a change of dates. ...
Thought I was signing up for double points for motel stay. When I checked out I paid motel by credit card. When statement came I was billed by hotelsone & the motel. Motel told me they saw the double booking and cancelled the Hotelsone booking because they knew it was a mistake. I stay at the ...
I booked a hotel room for two nights and when I called the hotel directly with a question they had no record of the second night being booked, I called the 1-800 number for the company and cancelled the reservation but they haven't refunded my and said MY BANK can take up to 30 days for the ...
Booked room through HotelsOne for a one night stay on April 28. Hotel swiped my credit card as normal. Got my credit card statement. Statement showed two charges by hotel for $117.80 And one charge by HotelsOne for $157.07! I called the hotel and they recinded both charges of $117.80 HotelsOne ...