Looking for a room in Louisville, clicked on Spring Hill Suites Louisville Downtown, purchased room for two nights. They gave me one king bed instead of requested 2 queens. When I went to change the reservation, insisted that I would have to pay $50 fee to change, even though I'm there on the ...
Made a reservation on line for one hotel night, for middle of Feb. Website says "pay on arrival, or departure" They asked for credit card details, which I figured was guarantee, not proceeding with charge. Upon checking my card I discovered it had been charged immediately. I have ...
Hightly deceptive business practices. Does not let you know when booking a reservation online that you must cancel reservation 3 weeks in advance to receive a refund or they will keep payment for the first night. Most online travel sites have the same cancellation policy of the motel. Kids ...
Booked a hotel room and received two confirmations for the same room on same day. Called to clarify that I only needed one room for that day and was guaranteed that I would only be charged for one room. Called hotel and made sure that I only had one room reserved. When I got my credit card bill, I ...
1. Was double booked for the same time period reservation. 2. Charges were sent to my credit card account and will be debited from my preauthorized account before the vacation time period ends. All other booking companys I have dealt with never forward card charges untill I have booked in. ...
I did cancellation of a room in hotel holiday inn, ma 5 minuts afer make reservation they sended to me comfirmacion that they cancel but i think was fake i hope to get my money back and they have a fake number that im traying to call but nobody answer. ...