Booked with HotelsOne and was provided the confirmation number via email. When I arrived at the Best Western Village Inn, located in Calgary, they had no record of it and were sold out. Of course, each company blames the other. Did eventually receive a reimbursement for initial room cost. ...
Had a reservation I needed to cancel because of health reasons. Sent 3 emails to hotels.com. All 3 times they responded saying my emails were blank. An outright lie. Finally on 5/10 I called. The woman "helping" me could barely speak English - I couldn't understand her. I asked for an ...
Don't trust hotelsOne.com. I booked and was charged on 1/19 for a hotel reservation for 5/3. I had a confirmation number emailed to me with the message: "congratulations, your hotel has confirmed your reservation." I rechecked my confirmation on May 2nd, printed it out, with the itinerary ...
Charged my credit card twice. I booked this room for a friend and when the friend arrived the hotel advised that 2 rooms were prepaid and they could not refund. This company refused to take ownership for the payment processing refund or credit my account. Will never use them again. ...
The original website mentions cancelations, but when accessing the site to actually cancel the hotel reservation, the page states that no refunds are made. This is shady business practice. ...
Hotelsone.com, owned by Expedia does not fairly disclose, at the time of purchase, that a reservation may not be changed or concelled. The receipt also does not directly disclose thie practice. Only by following a web-site link to the receipt, do they mention that no cancellations or changes in ...