They have done a fake call from (212) 673-4067 and charged us 199.99$ dollar. My computer was suffering from start up problem, I was unaware as my power cord was not properly plugged in. They were knowing this but they cheat us and charged us the money. ...
Ripoff alert! What I was told when I bought Geek Squad coverage: "Bring it in, we'll diagnose it right away and get it back usually within a few days, depending on what is wrong." What I was told when I called today asking about Geek Squad coverage: "Bring it in, we'll diagnose it ...
I purchased one month guarantee to rid my computer of all viruses. The first time was on 12-12-11 when purchased. Virus was not gone noticed within 7 days but do to holidays and knowing I had 30 days. I didn't call back until 1-4-12. A different Tech tried removing viruses. Immediately within 48 ...
Ok, so we make an appt. For our broken TV. Guy came out looked at it and told us he had to get a part and would be back in a week. Today (3 weeks later!) we call to see what is gling on. The woman we spoke to said our part would not be in for another week and because it's been more than 14 days we ...
Hello, My complaint is simply bad customer service. Paid for a service that didn't provide me with any resolution what so ever. I'm so fed up with Best Buy and there continued attitude when speaking with customers. They not only make you feel dumb! They cut you off when talking. Tell you that your ...
Geek Squad put me on hold for 53 minutes and 14 seconds, on the evening of 13 October. I called the Geek Squad to see if I needed an appointment to bring my lap top. The gentlemen whom I talk to put me on hold. After 44 minutes and 5 seconds of waiting. I call Geek Squad on my cell phone, I was ...