Bottom line: crappy internet service, incompetent customer service, and bogus charges that you are forced to pay if you care about your credit. I had Earthlink DSL and was paying with a credit card connected to my home equity line of credit. When housing prices declined, they lowered my credit ...
In March I ended by Earthlink as my company. I keep these things stop anything. Weeks later I discover that they're still receiving me 9.95 monthly for e-mail consumption that we haven't and DIDN'T wish to use. The Indian about the telephone stated that he might just credit me using the continues ...
Phone service from EarthLink was not working: dropped calls, calls where we could not hear caller, could not make calls to cell phones at all, echoes, noise. Tried their technical service help, escalated to next level, told that they had changed settings which would fix the problem, but no ...
In November of last year my boyfriend and I moved in together and were in search of a cable and Internet provider. Since we didn't have established credit most companies wanted a high deposit. My boyfriend found the number in the yellow pages for Earthlink. Since I had better credit than him, he ...
In April 08, I sent in a payment for April and May service. I included in my bill, the words "CANCEL MY SERVICE. CLOSE MY ACCOUNT". In June 08, I received my usual bill. (for june service). I called and spoke to a customer "service" rep. She said that I had received this bill in ...
Earthlink billed me for a service I never subscribed to (dial up service) via my verizon bill with out any request or permission. It took 6 weeks and an inordinate amount of time to get the account cancelled and they still wouldn't give me a refund for the repeated billing. What is more ...