We bought a washer, dryer and dishwasher from Best Buys about a month ago. They sent me an e-mail the following Wednesday saying they would call between 7-9 PM Friday to set up a delivery time. Then they sent me the same e-mail on Thursday and again on Friday. I waited, they never called. When I ...
I am disgusted with the service received, well. not received from the Best Buy Geek Squad. I took my DSLR Nikon camera to my local store for a tune up. The camera had a minor, I mean minor problem, so I was told I would have it two weeks later. Well it has now been 7 weeks. Can you believe that?!? ...
Best Buy sanctions illegally misrepresenting services. I bought a laptop there and asked about Geek Squad coverage. I was told the turnaround time is 2-3 days. Based on this claim, I bought the service. Over the next 9 months, I brought two computers in for service four different times. Four out of ...
I bought a 46" Samsung LCD TV in Aug '09 at Best Buy in Elkridge, MD store #263 and last week the it won't power on at all. I called Best Buy's customer service on 18 Aug 12 and after being disconnected twice, I spoke with Megan and she told to call the Geek Squad to set up an appt to have ...
Doubling your balance with there ridiculous "deferred interest". Had a balance of $700 to find it balloon to $2993.79 which there customer service people are trained to say is "a legitimate charge". How is this legal? ...
I purchased an ASUS K50 and a full Geek Squad installed Antivirus software protection package from Best Buy & Geek Squad. The store set up the operating system. In time I encountered a problem when the machine wouldn't operate or boot up. I brought it in to Geek Squad and diagnostics informed ...